Network Manager

Are you passionate about games, technology, and challenges that truly make a difference?

We’re the first AI-powered game optimization platform, ensuring maximum performance and connection stability for millions of players in over 190 countries.

We were founded in Brazil, but we operate with a global mindset, a high-performance culture, and a total focus on the user experience. Here, gaming is serious business, and we always deliver in PRO mode.

Why join ExitLag?

GPTW – Great Place To Work

Real global impact

Accelerated growth

A borderless mindset

Our EVP | Employee Value Proposition

At ExitLag, you’ll find more than just a job, you’ll find a journey with purpose.

We want you to:

• Connect with your purpose
• Take pride in what you build
• Grow alongside people who challenge and support you every day
• Be part of a global, innovative, and constantly evolving company
• Experience a culture that truly believes in the power of gaming and technology

Job Purpose

Ensure the efficiency, predictability, and continuous improvement of operations and deliveries within ExitLag’s Network division, coordinating operations across three areas: InfraCore (DevOps/SRE), InfraNode (Network, Expansion, and FinOps), and InfraSec (Security).

The role will be responsible for organizing and monitoring projects, operational demands, incidents, and team priorities, structuring processes, optimizing resources, and promoting greater integration, visibility, and efficiency in deliveries.

The role will work directly with the Head of Network and technical leaders, with the autonomy to manage day-to-day operations, anticipate risks and bottlenecks, and support data-driven decisions, helping leadership maintain their focus on technical and strategic decisions.

Key Responsibilities

Delivery Management and Operational Efficiency

• Coordinate the planning, organization, and monitoring of requests from the InfraCore, InfraNode, and InfraSec divisions, including strategic projects, recurring activities, incidents, expansions, maintenance, and requests from other areas.
• Conduct the day-to-day operational management of requests, tracking responsible parties, priorities, deadlines, obstacles, and escalations, with autonomy and a sense of responsibility for results.
• Organize and review priorities by considering criticality, risks, team capacity, dependencies, and business impact.
• Identify priority conflicts, overloads, bottlenecks, and blocked requests, proposing solutions and escalating situations requiring strategic or technical decisions to leadership.
• Structure and improve processes and workflows, balancing unplanned requests and strategic projects, with a focus on efficiency, predictability, and continuous improvement.

Governance, Metrics, and Performance

• Define, monitor, and analyze metrics for operational efficiency, workflow, and predictability, including lead time, cycle time, throughput, backlog aging, blocked requests, response time, recurring incidents, and infrastructure expansion time.
• Monitor DORA metrics and operational reliability indicators, where applicable, linking the results to opportunities for improvement and business objectives.
• Develop dashboards and management reports that provide visibility into requests, deliveries, capacity, risks, impediments, and results.
• Support capacity planning and the organization of roadmaps by identifying overloads, improper distribution of requests, dependencies, and conflicts between operational activities and strategic initiatives.
• Establish mechanisms for tracking commitments, action plans, and team objectives, ensuring traceability and progress in deliveries.
• Keep relevant processes, workflows, and decisions documented and up to date.

Stakeholder Integration and Management

• Promote operational coordination among InfraCore, InfraNode, and InfraSec, ensuring alignment of priorities, responsibilities, and dependencies.
• Serve as a liaison between Network, Engineering, Product, Games, Support, and other departments, managing shared requests from start to finish.
• Facilitate communication between technical and business stakeholders, ensuring clarity regarding objectives, deadlines, risks, and next steps.
• Support the Head and technical leaders in organizing management routines, including follow-up meetings, recording commitments, action plans, and monitoring individual and collective goals.
• Act proactively to identify deviations and areas requiring intervention, bringing to the attention of leadership—primarily—decisions, risks, and situations that requi…