Application Support Analyst

You will report into the Application Support Team Manager.

• Provide advanced support and consultancy for Experian Clients, Experian Regional Delivery teams and Global departments
• Ensure systems are available and performing following requirements
• Investigate complex production issues, recreate problems, and use trace files and error diagnostics. Identifying cause and proposing solutions
• Deliver tested and documented resolutions of incidents
• Communicate with all key stakeholders on the status and progress of the investigation with clear actions and timescales
• Recommend improvements to prevent incidents arising and to increase customer satisfaction
• Ensure that incidents have the correct priority assigned based on client feedback and own experience
• Identify and escalate issues to management and regional delivery teams.
• Implement changes into live environments

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

We look for you to bring:

• Degree or equivalent standard, with a high numeric content e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technology
• 3+ years experience in the field of application/customer support
• Fluency in English both written and verbal
• Experience with Windows Server 2016, 2019 configuration, monitoring and troubleshooting
• Experience with Red Hat Linux configuration, monitoring and troubleshooting
• Understanding of ITIL terminology and the ability to work in an ITIL focused environment
• Proficiency in writing reports and presenting technical work
• Working knowledge of SQL
• Experience with external interface connectivity software (TCPIP, Web service, IIS, MQ, ODBC/JDBC, file manipulations etc.)
• Working knowledge of Apache Tomcat, IIS
• Knowledge of automation tools Ansible/Bash
• Knowledge of Amazon Web Services (AWS) Cloud platform

What you will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, a birthday gift and many other benefits
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid

This is a hybrid remote/in-office role.

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