Key Account Manager

4 semanas atrás

São Paulo, São Paulo, Brasil WORMS Safety Tempo inteiro

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Date of commencement of employment: ASAP

  • Build and maintain effective long-term business relationships and sales base with current and assigned customers with good program management,
  • Key contact window with global customers: maintain timely, effective, professional contact with customers at all times:
  • Develop quality strategies and policies, tailor-made processes to meet the customer expectations,
  • Organize regular meetings with customers to fully understand their needs, link them to the company's service strategies, and stay in anticipation of their future needs and expectations,
  • Help in taking customer enquiries, prepare information they may require and solving any issues they may face in a effective, courteous and timely manner, monitor and improve customer satisfaction where necessary,
  • Overall follow up of key customers' activities: Inspection, Audit, Lab testing, and other added value services: 360 degrees on customers' activities.
  • Identify and develop opportunities to up-sell and provide complete solutions to assigned clients, lead the development, implementation and follow up of new services or procedures,
  • Be instrumental in converting clients by supporting the sales team
  • Communicate effectively with all operation and technical teams to fulfill customer's requests and expectations and to enhance customer satisfaction,
  • Participate in claims and complaints investigation and resolution by preparing and reviewing the related reports, corrective actions and solutions provided,
  • Undertake any other duties required by the Management.

Education and experience requirements:

  • Bachelor's degree or higher in International business or other discipline,
  • At least 5 years experience in account management or customer technical services,
  • Experience in testing, inspection and certification industry will be an advantage, Knowledge of consumer goods will be an advantage,
  • Self-starter, positive thinker, well organized, excellent social, presentation and negotiation skills,
  • Fluent in Portuguese and English, fluency in Spanish is a plus
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionAdministrative, Customer Service, and Strategy/Planning
  • IndustriesInternational Trade and Development

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