Senior Bilingual It Support Analyst
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As a Senior Bilingual IT Support Analyst, you'll help local and remote users resolve technical issues, including providing dedicated support to VIP users. You'll combine hands-on IT knowledge with clear communication and a professional, service-focused approach.
Responsibilities
- Troubleshoot hardware, software, network, and operating system issues for local and remote users.
- Receive, log, monitor, and resolve tickets through an ITSM platform, escalating issues to N2/N3 teams when needed.
- Install, configure, and maintain laptops, desktops, printers, headsets, and other equipment.
- Support Microsoft 365 applications, including Outlook, Teams, Excel, and Word, as well as other corporate tools.
- Help maintain the IT environment, including structured cabling, network points, and meeting and video-conferencing rooms.
- Support IT asset management through inventories, equipment movement tracking, and device monitoring.
- Document technical procedures and contribute to the team's knowledge base.
- Provide courteous, clear, and professional support, including dedicated follow-up for VIP users when required.
Required Qualifications
- Bachelor's degree.
- Advanced English proficiency.
- Experience providing technical support to end users, including local and remote users.
- Knowledge of hardware, software, networks, and operating systems.
- Experience using ITSM tools and managing tickets.
- Knowledge of Microsoft 365, especially Outlook, Teams, Excel, and Word.
- Strong communication skills and a professional approach to user support.
Preferred Qualifications
- A service-oriented approach and the ability to communicate technical information clearly to different audiences.
- Strong organization and documentation skills.
What We Hope You'll Bring
You'll bring a thoughtful, user-focused approach to technical support, along with the ability to investigate issues, manage requests, and collaborate with N2/N3 teams when needed. We value clear communication, professionalism, and a commitment to helping users get back to work.
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