Application Support Engineer
3 semanas atrás
Ardanis is seeking an enthusiastic Application Support Engineer to join our innovative team. In this role, you will be the first line of support for our internal applications, working to ensure optimal performance and user satisfaction. You will monitor systems and notifications to identify, assess and resolve incidents disrupting the systems and functionality we offer to our customers and employees. If you have a passion for problem-solving and a desire to work in a dynamic environment, we would love to hear from you
Responsibilities- This is an internal facing role with minimal client exposure albeit a key role in the enablement of our client and markets related goals
- Enthusiastic about technology, keep up to date with the latest software development technologies and methodologies
- Assist in all support issues where your experience is required to ascertain the issue quickly and to find the correct resolution
- Ensure that processes, procedures, and application knowledge are maintained and shared between teams, carrying out training where necessary and creating technical documentation for the Support team
- Manage Incident, Problem and Service Request tickets ensuring SLAs are adhered to
- Proactively manage own time and accurately record this where required for workload management purposes
- Create and maintain reporting packs for support and the wider business' use where required
- Advocate and promotes excellence as an integral way of working to everyone within the company through positive role modelling and best practice behaviours
- Embrace and demonstrate growth through a feedback culture at all levels to ensure excellence continues to grow at all levels
- Build and maintain positive relationships with all key stakeholders across the organisation by fostering collaborative ways of working, based on trust, transparency, and respect
- Take full accountability for delivering excellence through everything they do
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years' experience within a similar role, preferably in a fast-paced environment.
- T-SQL experience – querying databases to retrieve data for analysis purposes, gathering data for reports, and updating/patching data to resolve incidents
- Working knowledge of REST API's - POST and GET queries, JSON and XML
- Familiarity with Microsoft Azure in a business context and SaaS
- Experience of IT service management and knowledge management tools. Fresh Service / Fresh Desk, Confluence is a plus
- Familiarity with troubleshooting software issues and providing user support.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- Experience with ticketing systems and monitoring tools is a plus.
- We'd love to hire someone who has experience working in Financial Services or a scale-up
- This role operates on an offset schedule, with regular working hours from 1:00 pm to 8:30 pm GMT (Monday to Friday)
- Take full accountability for delivering excellence through everything they do
- Build and maintain positive relationships with all key stakeholders across the organisation by fostering collaborative ways of working, based on trust, transparency, and respect
- Embrace and demonstrate growth through a feedback culture at all levels to ensure excellence continues to grow at all levels
- Advocate and promotes excellence as an integral way of working to everyone within the company through positive role modelling and best practice behaviours
- Create and maintain reporting packs for support and the wider business' use where required
- Proactively manage own time and accurately record this where required for workload management purposes
- Manage Incident, Problem and Service Request tickets ensuring SLAs are adhered to
- Ensure that processes, procedures, and application knowledge are maintained and shared between teams, carrying out training where necessary and creating technical documentation for the Support team
- Assist in all support issues where your experience is required to ascertain the issue quickly and to find the correct resolution
- Enthusiastic about technology, keep up to date with the latest software development technologies and methodologies
At Ardanis, we value expertise, autonomy, and continuous improvement. You'll join a team of thoughtful technologists who care about doing things well and helping each other get better along the way. We offer flexibility, supportive leadership, and the opportunity to work on cloud-native solutions that power real innovation across Europe.
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