Service Engineer

2 semanas atrás

São Paulo, São Paulo, Brasil Mindray Animal Medical Tempo inteiro

Direct message the job poster from Mindray Animal Medical

  • Handle complaints / malfunction claims from customers (mainly distributors, sometimes end users such as hospitals and clinics etc.)
  • Provide efficient technical support to customers, sales & marketing colleagues
  • On-site support to distributors for important project / case (including installation, complex system / equipment failure diagnosis and repairing)
  • On-site visit to end users to collect customer feedback and market information
  • Repair and maintain main units returned from customers
  • Service training to customers (mainly distributors, sometimes end users)
  • Negotiate with customer for warranty logistics, service contract, ordering parts & admin task
  • Routine report & business trip report to supervisor and attend products technical update meeting
  • Assist stock management admin for parts stock & equipment managements

Investigation on the local authority & regulation regarding service including register, reporting etc.

  • At least more than three years work experience in the field of medical services industry;
  • Familiar with the procurement process of local medical organizations.
  • On-line maintenance and repair processes;
  • Understand the industry related charging standards;
  • Technical support work experience will be a plus.
  • Good command of both written and spoken English, non-obvious local accent
  • skilled use of computers and office software capabilities
  • Familiar with medical electronics product and clinical application, experienced in the maintenance of medical electronic products.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service
  • IndustriesMedical Equipment Manufacturing

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