IT Service Desk Analyst
4 semanas atrás
Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.
Role: IT Service Desk Analyst
Location: São Paulo Office - Hybrid: 4 days in the office, 1 day work from home
We are seeking a talented IT Service Desk Analyst to support and maintain the company's IT systems and provide efficient desktop support to all business users. The department resolves IT-related faults quickly and efficiently, including queries from setting up an email account to system diagnostics, and enhancing IT provision across the business.
What you will do as an IT Service Desk Analyst- Provide effective IT assistance across all aspects of the business.
- Support and maintain the Network Infrastructure, including Telephony and Desktop operating systems, and general IT hardware/software maintenance.
- Work with a broad range of cloud-based infrastructure and IT-related projects.
- Travel regularly to remote offices, sometimes at short notice.
- Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices;
- Provide local and remote desktop support to 1800+ users in 43 offices globally;
- Setting up and configuring new laptops and desktops;
- Assisting with on/offboarding in line with HR & IT requirements;
- Provide IT-based training to internal end users;
- Completing internal user moves;
- Creating purchase requisitions for IT hardware/software;
- Undertake small to medium IT projects as instructed;
- Prepare documentation where appropriate;
- Provide assistance and support to colleagues in IT-related matters;
- Maintain a high level of customer service and support for internal and external customers.
- Advanced understanding of Windows OS, Linux, Mac OS X and Chrome OS;
- Intermediate understanding of networking and cloud technologies;
- Google Workspace applications and products;
- VoIP technologies;
- MS Office;
- Advanced level of English
- ITIL
- Competitive starting salary with an annual discretionary bonus tied to performance.
- Dedicated mentorship and access to experienced managers.
- Cutting-edge technology and tailor-made tools.
- Clear, accelerated career progression with defined pathways.
- Dynamic, supportive culture that prioritizes teamwork and growth.
- Generous benefits package including health care and social benefits (location-dependent).
- São Paulo office location with excellent transport links.
Ready to launch your career with a global FinTech? Apply on the careers website directly, uploading your CV/resume in English.
We value diverse and inclusive teams and encourage applicants from all backgrounds.
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