Director Global Business Operations

Responsibilities

• 1. Visa & Immigration Operations – Manage high-volume visa/work permit applications (new, renewals, dependents) for assignees, business travellers, and local hires, including tracking progress and resolving issues, and maintaining accurate records of all documentation and communications.
• 2. Compliance & Risk Management – Monitor regulatory changes (e.g., updated work permit policies, visa rules) and implement compliance protocols; mitigate risks related to overstays, document expiry, or status violations; prepare reports for management review.
• 3. Employee Experience & Support – Act as a point of contact for employees regarding visa and immigration inquiries, provide guidance and support throughout the relocation process, ensuring a positive employee experience; develop FAQs, onboarding kits, and digital guides for common immigration scenarios.
• 4. Process Optimization & Technology – Automate renewal reminders, document collection, and reporting dashboards; digitize workflows using mobility platforms and propose efficiency improvements.
• 5. Cross-Functional Collaboration – Advise HRBPs/Talent Acquisition on immigration requirements for hiring/transfers; support tax, payroll, and relocation teams on compliance alignment.

Qualifications

1. Bachelor's degree in Human Resources, International Relations, or Law
2. 5+ years in global immigration operations (in-house or consultancy)
3. Mastery of key regions\' immigration frameworks and regulations, understanding various visa type distinctions
4. Fluent in English plus Mandarin preferred
5. Proven ability to manage multiple cases and priorities in a fast-paced environment

Director of Fund Operations – Client Services — Relocation opportunity to Curaçao (full relocation assistance available)

About the Role

We are seeking an experienced Director of Fund Operations – Client Services to join our Fund Services team in Curaçao. This role oversees operational, regulatory, and commercial aspects of our Fund Services business, ensuring compliance with statutory, regulatory, and contractual obligations while driving commercial growth. You will lead a team responsible for the set-up and administration of investment funds and their investors, and play a key role in business development and client relationship management.

Key Responsibilities

Client Services & Fund Operations

• Serve as the primary contact for fund administration clients, maintaining strong, long-term relationships and providing guidance on structuring, fund operations, and regulatory compliance.
• Act as a technical reference to clients, sales teams, and other offices on fund structuring and operations.
• Oversee the launch, ongoing administration, and regulatory compliance of a portfolio of funds.
• Ensure accuracy of NAV calculations, financial reporting, fund transactions, shareholder services, and compliance monitoring.
• Collaborate with internal accounting teams to ensure accurate and timely delivery of services.

Sales & Business Growth

• Lead business development efforts to grow the client base and expand services with existing clients.
• Develop and execute a sales and growth strategy in alignment with office targets.
• Oversee onboarding and smooth transitions for new fund clients.

Compliance & Risk Management

• Ensure adherence to local and international regulations impacting fund structures and administration.
• Liaise with regulatory bodies and support clients through audits, examinations, and reporting obligations.
• Monitor AML/KYC compliance and shareholder services processes.

Leadership & Team Management

• Lead and develop a team of fund professionals, fostering high performance and accountability.
• Oversee productivity, billing, service quality, and operational excellence.
• Support employee development through training, feedback, and performance management.
• Continuously review and improve processes to achieve operational efficiencies.

What We\'re Looking For

• Bachelor\'s degree minimum; 15+ years\' experience in the investment fund industry, ideally with private equity, real estate, or fund administration.
• Solid technical expertise in fund accounting (IFRS, US GAAP), NAV calculations, capital calls, tax structures, and audit processes.
• Deep understanding of both UCITS and alternative investment funds.
• Proven success in leading teams, managing clients, and growing business.
• Commercially driven, proactive, results-focused.
• Fluent in English (other languages are an asset).
• Strong leadership, analytical, and client-facing skills.
• Hands-on experience with fund structuring, investor services, and fund directorships.

Why Join Us

• Work for a global leader in fund administration, compliance, and international structuring.
• Collaborate with a diverse, international team and prestigious clients.
• Opportunity to lead and grow a specialized team in Curaçao.
• Join a company with an established reputation and ambitious growth plans.