Onboarding Specialist

About SleekFlow

SleekFlow is an AI Suite for Revenue-Driving Conversations. We are trusted by over 2,000 enterprises globally. But we are more than just a SaaS company; we are an AI-native movement redefining the B2C relationship across 70+ countries.

At our core is AgentFlow—an AI GTM workforce that learns, improves, and acts as a self-healing knowledge base for businesses. From first-click conversion to long-term retention, we turn every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, the UAE, and the US, we are looking for exceptional people to help us build an AI operating system that matters.

Join us and rewrite how the world engages at scale.

Prior Experience in SaaS/ Software Industry is preferred

Language: Spanish and business-level fluency in English

Responsibilities

• Educating customers and optimizing their product setup for the quickest path to success.
• Providing materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently.
• Guiding customers through product setup, configuration, and onboarding, troubleshooting blockers along the way.
• Investigate customer issues systematically and resolve them where possible before escalating to Support or Product teams.
• Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
• Handle incoming enquiries via emails, calls, and chats in a professional manner.
• Build evergreen content and resources for customers (and other organizations) to use for education and to drive rapid product adoption.
• Develop strong product expertise and confidently explain product features, workflows, and best practices to customers and internal teams.
• Work continuously to document the details of each interaction in order to easily research customer issues and to inform product improvements

Skills and Qualifications

• Fluent in written and spoken Spanish, with business-level proficiency in English
• Minimum 1 year of experience in customer onboarding, customer success, implementation, customer/technical support, or another customer-facing role involving product guidance and problem-solving. Customer success courses / training are good to have.
• Ability to learn, adapt, and thrive quickly in a dynamic environment
• Comfortable engaging with a diverse array of customers
• Problem-solving and critical thinking, with a detail-oriented approach
• Strong stakeholder management and communication skills (written & verbal)
• Strong customer-first mindset, with the confidence to take ownership and make appropriate decisions independently.
• Comfortable learning new software quickly and using CRM, support tools, and internal documentation to manage customer cases.
• Team player with the desire to try new ideas in order to achieve greater levels of success

What We Offer

• Competitive base package
• 20 working days per month
• Fun and diverse culture
• International team environment
• Constant & rigorous training from experienced team leads

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.

SleekFlow is a place where everyone can grow. So, however you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.