CS Analyst

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Customer Success Analyst

Responsible for customer success and satisfaction, proactively managing relationships, identifying growth opportunities, and analyzing data to inform retention strategies. Promotes solution adoption and contributes to long-term customer loyalty and success.

About the job opening

At Cupcode, we are looking for an enthusiastic and dedicated Customer Success Analyst who is passionate about promoting customer success and satisfaction. In this vital role, you will be the bridge between our company and the clients, ensuring they achieve their goals using our solutions. We seek someone who can offer exceptional support, strategic guidance, and valuable insights, helping customers maximize the value of the products and services we offer.

Before you apply

The role up close

• Client Onboarding: You will conduct onboarding sessions for new clients, introducing them to our solutions and services, ensuring they fully understand how to make the most of what we offer.
• Continuous Monitoring: On a daily basis, you will monitor client engagement and usage, identifying opportunities to increase the value they receive from our products or services.
• Support and Consulting: You will provide proactive support and strategic consulting to clients, answering questions, solving problems, and offering guidance to help them achieve their goals.
• Follow-up Meetings: You will schedule and conduct regular follow-up meetings with clients to review their progress, discuss new needs, and adjust solutions as necessary.
• Feedback and Continuous Improvement: You will collect client feedback on their experiences, working closely with product and development teams to implement continuous improvements in our solutions.
• Retention Strategies: You will develop and implement retention strategies, identifying at-risk clients and taking proactive actions to reverse potential churn situations.
• Education and Resources: You will create and provide educational materials such as tutorials, webinars, and FAQs to help clients better understand and fully benefit from our solutions.
• Data Analysis: You will use data analytics tools to monitor customer success metrics like retention rate, customer lifetime value (LTV), and satisfaction, using these insights to drive customer success strategies.
• Internal Collaboration: You will work closely with sales, marketing, product, and development teams, sharing client insights to improve products, services, and internal processes.
• Customer Success Culture: You will actively contribute to Cupcode's customer success culture, promoting a customer-focused mindset throughout the organization.

At Cupcode, every day as a Customer Success Analyst brings new challenges and opportunities to make a significant difference in our customers' journey. Your commitment to delivering exceptional experiences and driving customer success will be crucial for our continuous growth and success in the market.

100% REMOTE

...work from wherever you want...
...REALLY

Why the

You know those nice places to have tea and chat with friends? That care and respect you find where people listen to you, respect you, admire you like family? That’s exactly how it is here… Comfort for your heart.

What can you expect?

With the help of ALL our crew members, we defined a career plan in "Y" and in "Network" simultaneously, with the best of both worlds

Our weekly personal development program, #TheresAStarMan, brings mini-courses, softskill improvements, and discussions on topics of interest.

Every three months, you have a performance review with indicators, punctual feedback, and career guidance, allowing you to grow and increase your salary

#PJ-is-people-too To ensure everyone can perform happily and well-rested, we provide 30 days of paid vacation per year for the entire crew.

On your birthday, you get a day off, and if it falls on a Saturday/Sunday, you can move it to Thursday or Monday.

Every crew member is invited to share opinions and talk about internal decisions, influencing how we do our daily work.

What we expect from you

Recruits we are looking for

Our greatest treasure

If you think our greatest treasure is our clients, you’re mistaken. Actually, they should see us as their greatest treasure. Our greatest asset is every member of our team. No demagoguery...

Here at Cupcode, we always seek evolution, we know how to listen and we look for crew members from diverse backgrounds to keep the Cupzinho even more alive

You need to put people first, be passionate about what you do, understand that generating results positively impacts your livelihood, focus on p