Product Manager

Product Manager – Rider Operations & Delivery Quality

About Us

Keeta is a global technology company on a mission to help people eat better and live better. As part of one of the world's leading technology groups, we operate food delivery and marketplace platforms that connect millions of customers, merchants, and riders every day. We are building the future of food delivery — combining cutting-edge technology, operational excellence, and a deep commitment to customer experience.

The Role

We are seeking a Senior Product Manager to drive product strategy, operational excellence, and data-driven solutions across Rider Quality, with a strong focus on delivery quality, efficiency, and rider experience.

The successful candidate will work closely with Operations, Dispatch, Pricing, Product Development, and international stakeholders to improve operational reliability and the delivery experience for riders, customers, and merchants.

Expected Profile

We are looking for a senior, analytical, and solution-oriented professional who combines strong product thinking, operational knowledge, and the ability to translate complex business challenges into practical, scalable solutions.

Key Responsibilities

• Product Strategy & Roadmap:Define and manage product priorities and roadmaps focused on rider delivery quality, operational efficiency, and scalable business solutions.
• Rider Experience & Delivery Quality: Identify and address rider-related operational issues, developing initiatives to improve service quality, delivery reliability, and the overall rider experience.
• Operational Excellence & Process Optimization: Analyze end-to-end delivery operations, identify bottlenecks, and implement solutions to improve productivity, process efficiency, and on-time delivery performance.
• Data Analysis & Root Cause Identification: Leverage operational data to identify trends, investigate recurring issues, validate hypotheses, and translate findings into actionable recommendations and product requirements.
• Scalable Product & Solution Development: Partner with Product Development and Engineering teams to design and implement sustainable tools, automation, systems, and operational improvements.
• Performance Monitoring & Success Metrics: Define, monitor, and evaluate KPIs and OKRs related to delivery quality, rider performance, operational reliability, productivity, and solution effectiveness.
• Cross-functional Collaboration: Work closely with Dispatch, Pricing, Operations, Data, Engineering, and other business functions to align priorities and execute improvement initiatives.
• International Stakeholder Management: Collaborate with global teams, including China-based Product Development teams, to communicate operational challenges, align technical requirements, and coordinate execution across different time zones.

Required Qualifications

• Relevant Professional Experience: Proven experience in Product Management, Product Operations, Logistics Operations, Marketplace Operations, Supply Chain, or related technology-driven environments, with demonstrated ownership of complex operational improvement initiatives.
• Analytical & Technical Skills: Strong data analysis capabilities, including experience with Python, BI platforms, or equivalent analytical tools, and the ability to translate data into actionable business and product decisions.
• Product & Systems Thinking:Ability to structure business requirements, prioritize opportunities, understand operational workflows, and contribute to the development of scalable digital products, tools, or operational systems.
• Operational & Logistics Knowledge: Solid understanding of logistics processes, last-mile delivery operations, operational performance metrics, and service quality improvement.
• Complex Problem-Solving:Proven track record of identifying root causes, navigating ambiguity, and implementing measurable improvements in complex operational environments.
• Cross-functional Leadership: Demonstrated ability to influence without direct authority, manage competing priorities, and coordinate initiatives across Operations, Product, Engineering, and other stakeholders.
• Strategic Communication & International Collaboration: Strong written and verbal communication skills, with the ability to engage technical and business audiences and collaborate effectively with international teams across different time zones.

Preferred Qualifications

• Building Products with AI: Practical experience in designing, building, or integrating products and tools powered by Artificial Intelligence.
• Prior experience in Marketplace, Logistics, Food Delivery, E-commerce, Last-Mile Operations, or Customer Support/Operations.
• Track record of transforming ad-hoc automations, scr