Hardware Support Engineer

Join to apply for the Hardware Support Engineer role at TRACTIAN.

Why join us

TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We've fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.

At TRACTIAN, you\u2019ll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you\u2019ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.

Hardware at TRACTIAN

The Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.

What You\u2019ll Do

As a Hardware Support Engineer, you will be responsible for analyzing and resolving technical issues with our products, utilizing your analytical thinking, engineering skills, and fast learning abilities to deliver effective solutions. If you thrive in a challenging and fast-paced environment and enjoy problem-solving, this opportunity is for you. Your expertise in problem solving and testing will be instrumental in ensuring the seamless operation and reliability of our industrial asset monitoring solutions.

Responsibilities

• Troubleshoot product issues: Investigate and diagnose technical problems reported by customers or identified through internal testing.
• Analyze data, logs, and system behavior to identify the root cause of issues and propose appropriate solutions.
• Collaborate with cross-functional teams: Work closely with engineering, quality assurance, and customer support teams to understand and replicate reported issues.
• Generate and maintain documentation for test results and repeatability.
• Clearly communicate technical concepts, solutions, and recommendations to both technical and non-technical stakeholders.
• Provide timely updates to customers, support teams, and management regarding the progress of issue resolution.
• Teardown documentation for field failure analyses.
• Contribute to the development and maintenance of quality documentation, including standard operating procedures, work instructions, and quality manuals.

Requirements

• Enrollment in a Bachelor's degree program in Electrical Engineering, Computer Engineering, or a related field.
• Basic knowledge of electronic circuits, components, and schematic design.
• Basic understanding of measurement equipment, manufacturing process, and other mechanical manufacturing concepts.
• Understanding of electrical technical documents such as components datasheet, schematics and PCB Gerbers.
• Understanding of 2D mechanical technical documents such as 2D drawings and work instructions.
• Intermediate English fluency.
• Live or have availability to move to Sao Paulo.

Bonus Points

• Experience with scripting languages such as Python.
• Basic knowledge of programming languages such as C.
• Experience with other low-level programming languages.
• Fluency in English proficiency.

Compensation

• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Employee Giving
• Earn a trip anywhere in the world every 4 years
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

#J-18808-Ljbffr

---