Support Engineer

Há 3 dias

São Paulo, São Paulo, Brasil Instaleap Tempo inteiro
Join us to apply for the Support Engineer role at Instaleap.This role involves:
Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert in these.Cooperate and support fellow Support team members in resolving incidents.Ensure compliance with the SLA for case resolution established with clients.Prioritize support cases based on their impact.Contribute to the improvement of the support service by sharing insights with colleagues.Identify, propose, and lead process or automation improvements within the Support team.Required Experience and Skills:
At least 2 years in support-related positions.Interest in technical fields and automation/development.Ability to influence and build effective relationships across all organizational levels.Experience working in agile environments.Preferred Skills (SuperPowers):
Proficiency in Portuguese (primary language) and conversational English.Intermediate SQL skills.Ability to collaborate remotely.Strong communication skills for explaining complex technical issues.Problem-solving skills.Knowledge of programming languages is desirable (not required for development).What We Offer:
Hybrid work environment.Flexible working hours.Workstation paid for BYOD.25 days of PTO.Additional Details:
Seniority Level:
Entry levelEmployment Type:
Full-timeJob Function:
Information TechnologyIndustry:
Software Development#J-18808-Ljbffr

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