Support analyst

Há 7 dias

Brasil Meta IT Tempo inteiro
Overview

Join to apply for the Support analyst role at Meta IT North America

Get AI-powered advice on this job and more exclusive features.

Responsibilities
  • Provide technical support to internal system users through the service desk platform;
  • Verify internal customer requests in order to direct them to the correct responsible area, if necessary;
  • Constantly work on improving systems in order to automate and optimize area processes;
  • Support and configure, at 1st level, demands related to corporate work tools;
  • Ensure user access by creating, modifying, and removing when necessary;
  • Investigate and seek solutions for hardware and software problems;
  • Create technical documentation and FAQs;
  • Collect feedback on processes for continuous improvement;
  • Ensure user satisfaction and maintain the list of service requests within the SLA.
Requirements

English

Differentials

Location of this position: Remote LATAM

Why build your career at Meta?

We offer autonomy, clear goals and a dynamic and challenging environment, where professionals have the opportunity to interact with different technologies, participate in all types of projects, bring new ideas and work from anywhere in Brazil and (why not?) anywhere in the world. In addition, we are one of the best companies to work for in Brazil according to Great Place to Work and one of the 10 fastest growing technology companies in the country for 3 consecutive years, according to Anuário Informático Hoje.

Values
  • We are people serving people
  • We all think and act like owners
  • We are hungry for performance
  • We grow and learn together
  • We pursue excellence and simplicity
  • We have innovation and creativity in our DNA

All people are welcome regardless of their condition, disability, ethnicity, religious belief, sexual orientation, appearance, age or others. We want you to grow up with us in a welcoming environment full of opportunities.

Did you relate? Then, #ComeBeMeta

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Meta IT North America by 2x

Sign in to set job alerts for "Support Analyst" roles.
#J-18808-Ljbffr

  • Customer Support Analyst

    3 semanas atrás

    Brasil EasyHub Tempo inteiro

    Customer Support Analyst Location: Remote, Brazil Work Schedule: Monday to Saturday

  • Application Support Analyst

    Há 5 dias

    Brasil BairesDev Tempo inteiro

    Application Support Analyst - Remote WorkJoin to apply for the Application Support Analyst - Remote Work role at BairesDevApplication Support Analyst at BairesDev — we are seeking an Application Support Analyst to help and guide users with their system requests by following established procedures and improving existing processes. This fully remote position...

  • Successfactors Support Analyst

    1 semana atrás

    Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    SuccessFactors Support AnalystLocation: Remote- BrazilType: ContractLanguage: English & Portuguese- C1 Level Job Description:Indefinite-term support and improvement project.Senior profile and at least 7 years of experience, C1 English and Portuguese, interacting with global teams

  • Successfactors Support Analyst

    1 semana atrás

    Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    Job Title: SuccessFactors Support AnalystLocation: Remote- BrazilType: ContractLanguage: English & Portuguese- C1 LevelJob Description: - Indefinite-term support and improvement project. - Senior profile and at least 7 years of experience, C1 English and Portuguese, interacting with global teams (Indian, Mexican). Immediate start

  • SuccessFactors Support Analyst

    Há 7 dias

    Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    OverviewSuccessFactors Support Analyst — Type: ContractJob Description:Indefinite-term support and improvement project.Senior profile and at least 7 years of experience, C1 English and Portuguese, interacting with global teams (Indian, Mexican). Immediate start if possible.The Support Analyst will be part of the Service Delivery Organization which is...

  • Technical Support Analyst

    4 semanas atrás

    Brasil Velozient Tempo inteiro

    We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.Our client provides a cloud-based ERP platform to hundreds of energy industry...

  • SuccessFactors Support Analyst

    1 semana atrás

    Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    SuccessFactors Support Analyst Location: Remote- BrazilType: ContractLanguage: English & Portuguese- C1 LevelJob Description:Indefinite-term support and improvement project.Senior profile and at least 7 years of experience, C1 English and Portuguese, interacting with global teams (Indian, Mexican). Immediate start if possible.Base técnica -The Support...

  • SuccessFactors Support Analyst

    1 semana atrás

    Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    SuccessFactors Support Analyst Location: Remote- Brazil Type: Contract Language: English & Portuguese- C1 Level Job Description: Indefinite-term support and improvement project. Senior profile and at least 7 years of experience, C1 English and Portuguese, interacting with global teams (Indian, Mexican). Immediate start if possible. Base técnica -The...

  • SuccessFactors Support Analyst

    1 semana atrás

    Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    SuccessFactors Support Analyst Location: Remote- Brazil Type: Contract Language: English & Portuguese- C1 Level Job Description: Indefinite-term support and improvement project. Senior profile and at least 7 years of experience, C1 English and Portuguese, interacting with global teams (Indian, Mexican). Immediate start if possible. Base...

  • Remote IT Support Technician

    Há 5 dias

    Brasil Support Adventure Tempo inteiro

    Join to apply for the Remote IT Support Technician (Level 2/3/+) role at Support AdventureJoin to apply for the Remote IT Support Technician (Level 2/3/+) role at Support AdventureGet AI-powered advice on this job and more exclusive features.Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live...