ITSM Manager
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HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Requirements:
- ServiceNow: ITSM, ITOM, CMDB/CSDM, Asset Management, Change Management - certified administrator / developer
- ITIL v4 Foundation certification - mandatory; Managing Professional - preferred at Lead level
- Incident, Problem, Change, and Request Management process design and governance
- ServiceNow CMDB health management and CSDM framework implementation
- Service Portal and Flow Designer configuration
- Integration: MID Server, REST/SOAP APIs for third-party system connectivity
- Reporting: ServiceNow Performance Analytics and custom dashboards
Equality & Opportunity for All
Representing 165 nationalities worldwide, we are proud to be an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, religion, sex, color, age, national origin, pregnancy, sexual orientation, disability or genetic information, or any other protected classification, in accordance with federal, state and/or local laws
