Transportation Manager, Ats
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Program Manager, Middle Mile, ATS - Amazon Transportation Services
Description
The Outbound & Returns team within Amazon Transportation Services (ATS) Brazil is seeking a Transportation Manager to help build a world-class logistics operation that consistently delivers the best value proposition for our customers - both external (end customers and carriers) and internal (Fulfillment Centers, Supply Chain, AMZL, and partner teams).
Our team takes a transversal view of the transportation network, identifying and correcting defects end-to-end while uncovering opportunities to improve service levels, reduce cost, and raise the quality of every package we move - on the way out and on the way back. We don't own a single node or a single lane: we own the outcome.
This role requires someone who is as comfortable diving into data to find a root cause as they are influencing a cross-functional team to act on it. You will represent a critical function at the intersection of outbound execution and returns operations, working across Sort Centers, Middle Mile, Last Mile, and 3PC networks to ensure our customer promises are met - every time.
Your Responsibilities:
- Monitor and analyze end-to-end outbound and returns performance metrics (OTA, DEA, EAD, Returns OTA, HUB OTD, cancellation rate), proactively detecting defects and driving corrective actions with the relevant owners across the network;
- Pull and synthesize data from multiple sources (SQL, Excel, internal dashboards) to generate both recurring and ad hoc analyses; build and maintain metrics that expose operational gaps and measure the effectiveness of improvement actions;
- Act as the connective tissue between operational, commercial, and tech teams - translating field-level defects into structured problem statements and ensuring resolution is tracked through to closure;
- Lead and coordinate cross-functional initiatives with Fulfillment Centers, Supply Chain, Procurement, Finance, AMZL, and Carrier teams to address structural gaps in outbound flow and returns processing;
- Identify and size improvement opportunities across the network - whether in capacity allocation, transit time, sort quality, carrier mix, or returns routing - and build the business case to prioritize and execute them;
- Support demand forecasting and peak planning (Prime, Black Friday, seasonal surges) in partnership with Planning and S&OP teams, ensuring capacity is secured and risks are surfaced in advance;
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