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Registration Hub Associate, Self-Service Recruitment

Há 1 mês

São Paulo, São Paulo, Brasil Amazon Tempo inteiro
Registration Hub Associate, Self-Service Recruitment

Seller Marketing LATAM team is building a team to accelerate new seller acquisition through New Seller Hub. You will be part of this new team of Lead engagement, Registration and Verification specialists for a high-volume, lead engagement environment for Brazil. This cell will convert leads into Amazon sellers, supporting them through Registration, Verification and Listing processes.

The Registration Hub Associate is the primary solution provider for new sellers on Amazon marketplace in Brazil. In addition to providing a remarkable Seller experience for Registration, Verification and Listing processes, the Seller Hub Associate is expected to address system issues, identify and implement process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone, email, and chat cases.

Key job responsibilities
  1. Provide prompt, efficient, and high-quality service to Amazon Leads and Sellers through email, phone, and chat.
  2. Demonstrate ownership of every Seller interaction to achieve successful first-time resolution on all contacts.
  3. Work independently while using departmental resources, policies, and procedures.
  4. Maintain high performance metrics such as quality, productivity, first contact resolution, and attendance.
  5. Specialize in Registration, Verification, and Listing requirements and processes for Amazon Brazil.
BASIC QUALIFICATIONS
  • 1+ years of sales experience.
  • Bachelor's degree.
PREFERRED QUALIFICATIONS
  • Bilingual in English and Portuguese with 90% proficiency in both languages.
  • College Degree or currently in the last year of obtaining an undergraduate degree.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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