Network Operations Analyst

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Summary

The Network Operations Analyst provides advanced technical and operational support for customer infrastructure, with a primary focus on enterprise networking, switching, routing, and firewalls, supported by Linux and server troubleshooting skills.

This role resolves complex incidents, implements infrastructure changes, and identifies improvements to maintain reliable, secure, and well-documented production environments. It also provides escalation support and technical guidance to other analysts.

Responsibilities

• Investigate and resolve complex network and infrastructure incidents, restoring services within agreed service-level agreements (SLAs).
• Troubleshoot routing, switching, firewalls, DNS, connectivity, latency, and network performance issues.
• Support the investigation of Linux, load balancing, server hardware, and related infrastructure issues.
• Own customer technical requests through resolution, ensuring clear communication and timely updates.
• Plan and implement infrastructure changes, migrations, upgrades, and improvements.
• Conduct root cause analysis for major or recurring incidents and define corrective and preventive actions.
• Assess production environments and recommend improvements to reliability, security, performance, and standardization.
• Maintain accurate technical documentation and follow established operational and change management procedures.
• Provide escalation support to L2 teams and share technical knowledge with other analysts.
• Participate in on-call rotations, critical incident response, and scheduled maintenance activities.

Required Qualifications

Enterprise Networking

• Strong hands-on experience in enterprise networking, including configuring, operating, and troubleshooting routers, switches, and network connectivity in production environments.
• Experience with one or more enterprise networking platforms, such as Cisco, Juniper, Dell, Aruba, or Arista.
• Solid knowledge of IPv4/IPv6 and routing and switching technologies, including BGP, OSPF, VLANs, Spanning Tree, link aggregation, ACLs, and NAT/PAT.
• Demonstrated ability to investigate and resolve complex network incidents involving routing, DNS, connectivity, latency, and performance.
• Working knowledge of physical network infrastructure, including SFPs, fiber optics, and media converters.

Network Security

• Experience supporting and troubleshooting enterprise firewalls.
• Knowledge of security services and access technologies, including IPS/IDS, web filtering, application control, SSL inspection, VPNs, and MFA.

Linux and Infrastructure

• Experience administering and troubleshooting Linux environments, such as Red Hat, Debian, or Ubuntu.
• Proficiency with Linux command-line tools, user management, file systems, LVM, disk management, and system maintenance.
• Working knowledge of Linux networking and services, including DNS, routing, Apache, and IPTables.
• Ability to troubleshoot server hardware and infrastructure connectivity using remote access and management tools such as SSH, iLO, and iDRAC.

Monitoring and Incident Management

• Experience using infrastructure monitoring tools to analyze alerts, investigate performance issues, and support incident resolution.
• Strong analytical skills and a structured approach to troubleshooting and root cause analysis.
• Ability to prioritize technical requests and coordinate resolution within agreed service levels.

Communication

• Intermediate to advanced English, with the ability to participate in technical discussions, prepare written updates, and communicate with customers.
• Ability to explain technical issues clearly and share knowledge across teams.

Preferred Qualifications

• Experience with FortiGate, FortiManager, and FortiAnalyzer.
• Experience with Palo Alto firewalls.
• Knowledge of advanced networking technologies, including VXLAN, MLAG/vPC, VRF, VRRP, GRE, and route filtering.
• Experience with load balancing