Training Instructor

Role Purpose

The Training Instructor – Operations Center is responsible for delivering technical and behavioral training programs, ensuring effective knowledge transfer through theoretical and practical learning activities. This role supports the development of call center agents who provide assistance to field technicians, promoting operational excellence and service quality.

Job Description

Role Purpose

The Training Instructor – Operations Center is responsible for delivering technical and behavioral training programs, ensuring effective knowledge transfer through theoretical and practical learning activities. This role supports the development of call center agents who provide assistance to field technicians, promoting operational excellence and service quality.

Key Accountabilities

Training Delivery

• Facilitate classroom and virtual training sessions aligned with established training programs.
• Deliver technical and behavioral content through engaging learning experiences.
• Support the onboarding and development of call center agents.

Training Administration

• Monitor attendance and maintain training records and reports.
• Manage training materials and resources provided by the company and client.
• Ensure compliance with training schedules and operational requirements.

Learning Effectiveness

• Assess participant understanding and reinforce key concepts.
• Provide feedback to management on training outcomes, strengths, and improvement opportunities.
• Contribute to continuous improvement of training content and delivery methods.

Candidate Profile

Education & Experience

• Degree in Technology, Education, Learning & Development, or related fields is desirable.
• Previous experience delivering technical and behavioral training programs.
• Experience with classroom and virtual training environments.
• Knowledge of Vivo systems is an advantage.

Technical Knowledge

• Basic IT concepts.
• Understanding of Ethernet technologies, network types, Wi-Fi standards, and IP addressing concepts.
• Proficiency in Microsoft Office.
• Knowledge of virtual training and videoconferencing platforms.

Skills & Behaviors

• Strong planning and organizational skills.
• Effective communication and presentation abilities.
• Knowledge of learning methodologies and instructional techniques.
• Ability to engage audiences and facilitate knowledge retention.
• Results-oriented with a continuous improvement mindset.

Why Join

This is an opportunity to play a key role in developing frontline professionals, directly impacting service quality and customer experience through effective training and capability building.

About Us

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.