Local Service Transition Consultant

Local Service Transition Consultant (LSTC)

Overview

The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main representative supporting the successful transition of the project from implementation to operations.

Responsibilities

• Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape
• Help client understand the implementation methodology: what are we implementing, when and how (PIM/PIX, phases and deliverables)
• Onboard BAU operational team in the project
• Prepare Payroll Calendar and Trusted Source List
• Provide needed accesses to client and Operations team members
• Implement Local Service delivery tools (case management tool, call center, SLA reporting tool, etc)
• Coordinate and lead client and BAU Operations trainings to ensure readiness for go live
• Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract
• Direct and plan the work, objectives, and resource models for transition to Operations activities
• Identify and communicate project risks
• Monitor delivery of the transition within agreed scope, quality, time and budget
• Prepare hypercare period
• Main goal: successful transition from Project to BAU services for client and Operations teams

Experience And Skills

• Working experience in HR and Payroll services delivery/operations
• Payroll experience
• Experience in coordination between different stakeholders within an organization
• Strong communication skills, with previous customer-facing / liaison experience
• Good English, Spanish skills written and verbal (additional language is a plus)
• Highly organized with the ability to oversee large and multiple projects
• Good PC Literacy – Word, Excel, Project and PowerPoint
• The role will involve local country and international travel and time away from home
• Experience in working closely with operational teams
• Ability to manage process/service workshops with multiple customer contacts
• Service testing experience – System Integration Test, Scenario Based Test, Service Rehearsal and Parallel Runs
• Handling of knowledge transfer and service transitions

Our Values

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.

Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.