Business System Support Analyst 12X36

OysterLink is the newest and fastest growing restaurant & hospitality job site.

• Launched in early 2024, the site generates over 340,000 monthly viewers organically
• Our goal is to generate millions of monthly visitors organically within two-year time

We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:

• Native English speaking skills and excellent grammar and communication skills
• Attention to detail and ability to learn platform features
• Strong customer service focus, ability to troubleshoot issues and come up with solutions
• Ability to multitask and manage time effectively
• Experience in ticket management & documenting feedback
• Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic

Goals:

• Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
• Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives

Responsibilities:

• Provide prompt support for inquiries, respond to questions, and offer guidance
• Communicate effectively with companies and job seekers
• Troubleshoot feature issues, monitor bug/support requests
• Refresh and reorder featured job listings on our site and LinkedIn
• Track and share client/applicant feedback with internal teams to enhance platform features
• Manage incoming "Post a Job" submissions
• Gather missing information and confirm postings with clients
• Collect and review CVs

OysterLink offers competitive salaries, yearly growth opportunities, and company shares for all team members. This is a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST. OysterLink is seeking to make IMMEDIATE hires.

Note: We kindly ask for your CV and all correspondence to be in English.

Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team.

Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.

What You'll Do:

• Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
• Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
• Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
• Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
• Deliver outstanding customer service at every interaction
• Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
• Maintain and update Knowledge Base articles to improve self-service resources for clients
• Provide regular status updates to management, clients, and all relevant stakeholders
• Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency

Required Qualifications:

• 5+ years of experience in Customer Support/Technical Support roles
• Bachelor's degree in Computer Science, Information Technology, or equivalent
• Fluent in English (spoken and written)
• Strong problem-solving skills with deep investigative and analytical abilities
• Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
• Ability to work independently and think outside the box to solve technical challenges
• Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
• Experience in customer-facing roles with demonstrated communication excellence

Bonus Skills:

• Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
• Experience with SAML-based SSO and identity management solutions
• Customer Success experience

What Sets You Apart:

• You're a fast thinker who thrives in dynamic environments
• You have a knack for thinking outside the box
• You're naturally curious and enjoy deep investigation
• You can work independently while maintaining strong team collaboration

Why Join Us:

• Join a growing, innovative company
• Develop your skills with a supportive team
• Career advancement opportunities and professional growth paths
• Make a real impact on customer success
• Remote work flexibility

Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix