Computer Support Specialist

Há 6 dias

Caicó, Rio Grande do Norte, Brasil beBeeServicedesk Tempo inteiro R$72.000 - R$96.000
Service Desk Expert

We are looking for a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will play a critical role in delivering end-to-end support to our customers.

You will work closely with technology groups and end-users to analyze, resolve, and report incidents within promised time frames.

Responsibilities:
  • Facilitate Service Desk incident response and resolution services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
  • Troubleshoot issues to resolution or escalate to appropriate teams or vendors when necessary.
  • Support Microsoft virtual technologies including AVD, Nerdio, and FSLogix.
  • Document all reported issues, troubleshooting steps, and resolutions in the incident management system.
  • Provide feedback, additions, and updates to the knowledge base where applicable.
  • Follow established ITIL processes and procedures.
  • Perform operational tasks, including infrastructure, product development, and information security non-automated procedures.
  • Properly evaluate, troubleshoot, escalate, and document issues.
  • Complete work in a timely and accurate manner while providing exceptional customer service.
  • Stay current on the latest technologies, trends, and strategies in use by the organization.
Required Skills and Qualifications:
  • Requires one year of customer service experience.
  • Mandatory previous experience with Microsoft Virtual technologies like AVD, Nerdio, and FSLogix.
  • Knowledge of PC hardware, computer operating systems, and software is required.
  • Demonstrates ability to communicate across all levels of the organization, clearly articulating technical ideas to a non-technical audience, both verbally and in writing.
  • Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
  • Ability to work both independently and within a team.
  • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
  • In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
Education and Certification:
  • Associate degree in Computer Science, Information Technology, IT Engineering or related technical field or equivalent work experience is required.
  • ITIL knowledge strongly preferred.

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