Help Desk Specialist

1 semana atrás

Caicó, Rio Grande do Norte, Brasil beBeeTechnical Tempo inteiro R$96.000 - R$97.200
Job Overview

We are seeking a highly skilled Help Desk Specialist to deliver end-to-end technical support in accordance with IT service level agreements.

Main Responsibilities
  • Foster incident response and resolution, as well as service request fulfillment services.
  • Troubleshoot issues to resolution or escalate when necessary.
  • Support Microsoft virtual technologies, including AVD, Nerdio, and FSLogix.
  • Document all reported issues and resolutions in the incident management system.
  • Provide feedback and updates to the knowledge base where applicable.
  • Follow established ITIL processes and procedures.
Required Skills and Qualifications
  • A minimum of one year of customer service experience is required.
  • Previous experience with Microsoft Virtual technologies is mandatory.
  • Knowledge of PC hardware, computer operating systems, and software is essential.
  • The ability to communicate technical ideas to a non-technical audience is crucial.
  • Knowledge of typical desktop computer software is necessary.
  • The ability to work both independently and within a team is vital.
What We Offer

This role provides an excellent opportunity for professionals looking to advance their careers in technical support.

About the Position

The ideal candidate will be proactive, flexible, and able to adapt to changing priorities in a fast-paced environment.

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