
Advanced Technical Support Specialist
2 semanas atrás
As a seasoned technical expert, you will play a pivotal role in our infrastructure team. Your advanced skills and ability to troubleshoot complex issues will make you an invaluable asset.
Key Responsibilities:- You will provide high-level technical support for multiple projects, utilizing various communication channels to engage with clients based in the USA.
- Identify and resolve technical or functional problems as they arise, ensuring seamless project execution.
- Collaborate across platforms to support diverse projects and processes.
- Develop and implement code to resolve technical issues, leveraging expertise in C# and .NET.
- Serve as the primary point of contact (POC) for international clients.
- Proven experience in product support and technical support roles.
- Exceptional written and verbal communication skills, particularly in English.
- Proficiency in SQL queries and API calls using POSTMAN.
- Familiarity with jQuery and CSS is preferred.
- Experience in troubleshooting and debugging technical issues.
- Familiarity with ticketing systems is advantageous.
- Experience handling queries and working with AI/Bots is a plus.
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