Technical Support Engineer

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a project in the Genesis ecosystem. We're a team of professionals, that's developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we\'ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are currently seeking a Customer Support Specialist for the German Desk .

You can put yourself in the customers\' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading

Your future responsibilities include:

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests,
• Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling,
• Coordinating with suppliers to address delivery delays,
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.

Needed experience & skills:

• You have proficiency in the German language (C1), as well as fluency in the English language at the B2 level, is required,
• You have at least 1 year of support experience,
• You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner,
• You can work independently as well as within different teams,
• You are attentive, persistent, and solution-oriented,
• You have a strong work ethic and quickly adapt to changes in a dynamic business environment.

Working with EverHelp is about:

• 20+ vacation days and 2 sick leaves per month,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team

OysterLink is the newest and fastest growing restaurant & hospitality job site.

• Launched in early 2024, the site generates over 340,000 monthly viewers organically
• Our goal is to generate millions of monthly visitors organically within two-year time

We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:

Required Skills:

• Native English speaking skills and excellent grammar and communication skills
• Attention to detail and ability to learn platform features
• Strong customer service focus, ability to troubleshoot issues and come up with solutions
• Ability to multitask and manage time effectively
• Experience in ticket management & documenting feedback
• Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic

Goals:

• Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
• Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives

Responsibilities:

• Provide prompt support for inquiries, respond to questions, and offer guidance
• Communicate effectively with companies and job seekers
• Troubleshoot feature issues, monitor bug/support requests
• Refresh and reorder featured job listings on our site and LinkedIn
• Track and share client/applicant feedback with internal teams to enhance platform features
• Prior to platform launch (on the current site)
• Manage incoming "Post a Job" submissions
• Gather missing information and confirm postings with clients
• Collect and review CVs

The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.

This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.

OysterLink is seeking to make IMMEDIATE hires.

What we offer at OysterLink:

• A work culture focused on mutual success and continuous growth
• Competitive pay and scheduled yearly raises
• Shares in the company – share in profit upon company sale
• Challenging projects and opportunity to work with great team members
• Job stability in case of illness, Covid changes, and personal problems
• Work-from-home opportunity
• 4 weeks paid time off
• Apply via LinkedIn
• Send back answers + CV
• Have an interview with our Recruiter
• Complete a test
• Have an interview with Hiring Manager

We kindly ask for your CV and all correspondence to be in English.

Project Description

DXC-Luxoft has one of the world\'s leading Solutions practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade and migration. We provide end-to end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury and insurance.

Whether you possess a background in finance, technology or Mathematics, your experience in the capital markets industry would be of high interest to us.

Responsibilities

- Analyze, formulate, proposed, develop and/or contribute to overall solutions as per deliverables

- Develop requirements per given stream and according with resolution needs as they come along

- Manage day-to-day assigned tasks to complete various deliverables

- Contribute to support group(s) efforts in resolving request or issues

- Liaise with respective internal team(s) to resolve issues and necessary enhancements

- Continuous follow-up of new Application developments, enhancements, version upgrade release, regulations/practices globally, and other such items

- Perform various levels of testing for assigned deliverables as well as participate in formal release cycles (SIT/UAT)

Skills Description

- 4+ years\' experience with Murex functionalities

- 2+ years\' experience in financial markets technology

- Hands-on experience in Murex Infra/Environment/Config Management, Back-Office Workflows, Datamart, Market Data, Batch processing, End of Day flow(s), interfaces and Trade Life Cycle

- Must have strong personality, logical and analytical skills

- Be detailed-oriented, a quick learner and self-starter

- Possess good verbal and written communication skills

- Must have strong organization skills

- Good product knowledge in IRD, CRD, EQD, COM

- Good understanding on P&L concept overall and its components

- Strong problem solving skills and attention to detail

- Strong relationship building skills both internally and externally

- Strong experience in supporting end-users and resolving their daily issues

Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team

About Magentrix: What we're all about: Collaboration. We aim to improve collaboration. In today's world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.

Position Overview: We\'re looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.

What You\'ll Do:

• Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
• Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
• Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
• Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
• Go above and beyond to deliver the \'Magentrix Magic Experience\' by providing outstanding customer service at every interaction
• Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
• Maintain and update Knowledge Base articles to improve self-service resources for clients
• Provide regular status updates to management, clients, and all relevant stakeholders
• Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency

Required Qualifications:

• 5+ years of experience in Customer Support/Technical Support roles
• Bachelor\'s degree in Computer Science, Information Technology, or equivalent
• Fluent in English (spoken and written)
• Strong problem-solving skills with deep investigative and analytical abilities
• Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
• Ability to work independently and think outside the box to solve technical challenges
• Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
• Experience in customer-facing roles with demonstrated communication excellence

Bonus Skills:

• Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
• Experience with SAML-based SSO and identity management solutions
• Customer Success experience

What Sets You Apart:

• You\'re a fast thinker who thrives in dynamic environments
• You have a knack for thinking outside the box
• You\'re naturally curious and enjoy deep investigation
• You can work independently while maintaining strong team collaboration

Why Join Us:

• Join a growing, innovative company
• Develop your skills with a supportive team
• Career advancement opportunities and professional growth paths
• Make a real impact on customer success
• Remote work flexibility

Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix

Hoje

We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You\'ll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world\'s largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.

Responsibilities

• Serve as the escalation point for Tier 2 on complex, technical customer support issues
• Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
• Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
• Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary
• Maintain deep knowledge of the client\'s platform, integrations, APIs, and system behavior
• Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
• Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
• Participate in post-incident reviews and ensure learnings are translated into process or product changes

Required Experience

• Excellent English and either Spanish or Portuguese communication skills
• 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
• Excellent communication ability, translating technical details into clear explanations for customers and internal teams
• Experience working with product and engineering teams to resolve bugs or product limitations
• Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
• Desire to work in an environment that:
• Maintains a client-centric approach to building products
• Strives to maintain a world-class organization
• Loves technology
• Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
• Demonstrated ability to work independently or as part of a broader team.
• Trustworthy, team-oriented, transparent, and fun

Preferred Experience

• Experience with Python

Additional Information

• Know that your ideas are heard and matter. Think big
• Own your job and be recognized for your contributions
• Work with smart, creative people
• Making mistakes is human. Let\'s learn from them and be transparent
• Be recognized as an individual, no presumptions or judgment. Be the extraordinary you
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP