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Senior Technical Services Expert
3 semanas atrás
Are you a detail-oriented problem-solver with a passion for technology?
We are seeking a skilled Technical Support Specialist to join our team.
The ideal candidate will have strong analytical skills, excellent communication abilities, and the ability to think critically in fast-paced environments.
This is an exciting opportunity to work with a dynamic team, develop your skills, and make a real impact on customer success.
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, or chat
- Analyze complex technical issues and develop effective solutions
- Collaborate with internal teams to resolve escalated issues and improve support processes
- Maintain and update knowledge base articles to improve self-service resources for clients
- Provide regular status updates to management and relevant stakeholders
- Contribute to the development of new support processes and procedures
Requirements:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
What We Offer:
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Career advancement opportunities and professional growth paths
- Remote work flexibility
Why Join Us:
- Join a growing, innovative company
- Develop your skills with a supportive team
- Make a real impact on customer success
Apply now to take your career to the next level
