Customer Success Manager
3 semanas atrás
Área e especialização profissional: Informática, TI, Telecomunicações - Telecomunicações
Nível hierárquico: Analista
Lugar de trabalho: São Paulo, SP
Regime de contratação de tipo Prestador de Serviços (PJ)
Jornada Período Integral
(Inglês fluente é obrigatório) We are currently looking for a Customer Success Manager to join our team in our new São Paulo, Brazil office. The Customer Success Manager will assist our clients during and after the onboarding process and help them gain the most benefit from our services by utilizing our service features, successful setup, and seamless integration of our services into their business infrastructure. We are looking for a resourceful, collaborative, and energetic individual with a good technical understanding and experience in B2B enterprise-level account management and support. Main Responsibilities (Other duties may be assigned) Support new customers as they transition from sales prospects to active users of our telecom services, and help them realize maximum value from our services. Understand new customers business goals and objectives to proactively recommend the most relevant service features to them. Work with the billing department to onboard new customers with postpaid payment terms, prepare proforma invoices, and follow up with customers to collect payments as needed. Help identify unresolved issues being faced by corporate customers, and escalate those issues with our tech support department. Work closely with the sales team to perform customer success tasks as assigned Work with the provisioning team to help escalate and facilitate important new orders. Clearly and concisely articulate technical matters to customers, as needed. Develop a deep understanding of the UWT control panel and service features to ensure customers are leveraging our services to their fullest potential. Work closely with sales, customer service, billing, and technical support departments to act as a liaison across functions. Report on trends, issues, and opportunities based on your customer interactions that will help UWT to improve product offerings and operations. Requirements 3+ years of customer success or account management experience in the technology, SaaS, or telecommunications fields. Excellent verbal and written communication skills in English. Basic Spanish language skills would be a plus, though not required. You are patient and empathetic towards customer concerns. You have a proactive, solution-oriented attitude when tackling customer issues. You have a record of excelling in highly cross-functional, technical environments. You can easily engage both technical and non-technical personnel at various levels, i.e. entry-level to executive. You are a fast learner with the ability to come up to speed rapidly with new technologies. Experience with an international team and international customers would be a plus.
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