VP of Customer Success
Há 4 dias
VP of Customer Success (Remote - Anywhere) – This leadership role offers the chance to build and scale a high-impact Customer Success organization within a fast-growing digital insurance technology company. As the inaugural Customer Success leader, you will own enterprise customer retention, growth, and monetization, developing deep, trusted relationships with C-suite executives. You will drive revenue expansion by optimizing customer programs and creating scalable processes to support sustainable growth. This role demands a strategic thinker with hands-on experience in consultative enterprise environments, capable of shaping a world-class team from the ground up while delivering immediate business results.
Responsibilities- Own net dollar retention and gross written premium growth targets across the enterprise customer base
- Drive revenue expansion through program optimization, account management, and upsell initiatives
- Guide newly launched customer programs to rapid adoption and long-term success
- Act as the primary strategic advisor to enterprise clients, balancing advocacy with business objectives
- Maintain direct relationships with C-suite executives, establishing trust and partnership
- Develop scalable playbooks, processes, and workflows to support Customer Success growth
- Collaborate with executive leadership to define KPIs and reporting frameworks based on real results
- 10+ years of hands-on customer success, account management, or related experience managing complex enterprise accounts
- 3+ years building and leading Customer Success teams from early stages
- Proven ability to drive revenue growth and retention both as an individual contributor and a team leader
- Demonstrated success scaling Customer Success organizations from inception to mature teams
- Skilled in consultative selling and solution-based approaches
- Deep understanding of SaaS success metrics such as NDR, GRR, and NPS
- Comfortable making tough decisions and managing difficult conversations directly with clients
- Self-starter mindset with a vision for future organizational growth while executing current priorities
- Unlimited Paid Time Off to encourage work-life balance
- Access to company-provided mental health resources, including meditation app and wellness hours
- Work-from-home stipend to support a productive remote work environment
- Comprehensive medical, dental, and vision insurance plans
- Equity participation and 401(k) retirement savings plan
- Generous parental leave policies
- Commitment to diversity and equal opportunity employment practices
- Seniority level: Executive
- Employment type: Full-time
- Job function: Customer Service
- Industries: Non-profit Organizations and Primary and Secondary Education
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