Skuad Client Specialist

3 semanas atrás

São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiro

Magentix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team.

Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentix experience.

What You'll Do:
  • Provide expert-level technical support for Magentix software, troubleshooting issues and isolating root causes
  • Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
  • Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
  • Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
  • Go above and beyond to deliver the 'Magentix Magic Experience' by providing outstanding customer service at every interaction
  • Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
  • Maintain and update Knowledge Base articles to improve self-service resources for clients
  • Provide regular status updates to management, clients, and all relevant stakeholders
  • Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
Required Qualifications:
  • 5+ years of experience in Customer Support/Technical Support roles
  • Bachelor's degree in Computer Science, Information Technology, or equivalent
  • Fluent in English (spoken and written)
  • Strong problem-solving skills with deep investigative and analytical abilities
  • Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
  • Ability to work independently and think outside the box to solve technical challenges
  • Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
  • Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
  • Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
  • Experience with SAML-based SSO and identity management solutions
  • Customer Success experience
What Sets You Apart:
  • You're a fast thinker who thrives in dynamic environments
  • You have a knack for thinking outside the box
  • You're naturally curious and enjoy deep investigation
  • You can work independently while maintaining strong team collaboration
Why Join Us:
  • Join a growing, innovative company
  • Develop your skills with a supportive team
  • Career advancement opportunities and professional growth paths
  • Make a real impact on customer success
  • Remote work flexibility

Ready to take your career to the next level? Apply now and join our dynamic team at Magentix


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