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Brazil Aniksi Tempo inteiroAniksi is a dynamic and customer-centric company dedicated to delivering exceptional services and fostering long-lasting relationships with our valued clients. As we continue to grow, we are seeking a talented and passionate Customer Support Agent (with knowledge of the Brazilian 🇧🇷 🇵🇹 Portuguese language) to join our team and lead the charge in...
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Service Engineer
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B2B Customer Experience Manager
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B2B Customer Experience Manager
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Analista de Customer Service
2 meses atrás
Ponto focal de Customer Service para as transportadoras no processo de gestão das ocorrências no ato de entrega aos clientes; Monitoramento e confirmação das entregas junto às transportadoras, conforme datas planejadas pelo time de gestão de carteira; Geração do controle de ocorrências de entrega e atuação nas ocorrências de baixa criticidade; Suporte ao time de Customer Service no reporte das recusas e atrasos nas entregas; Responsável pelo acionamento dos analistas de Customer Service em caso de necessidade de intervenção do time durante a entrega; Participação nos fóruns diários da operação para reporte e esclarecimentos de temas relacionados às confirmações e ocorrências de entrega.Beneficios:A Combinar;Formação Acadêmica:Ensino superior completoExperiência:Experiência como analista de customer service.Salário:A combinarCargo:Analista de Customer ServiceEmpresa:Novo Tempo Consultoria e Recursos HumanosAtua com consultoria e recrutamento e seleção.Ramo:Recursos Humanos/ Recrutamento e seleção (GF)
