Director of Rooms

Há 4 dias

São Paulo SP, Brasil Rosewood Sao Paulo Tempo inteiro

**About us**:
Rosewood announces its first property in South America with Rosewood São Paulo. Rosewood São Paulo is located in an historic 1904 building that was formerly a maternity hospital and lies at the centre of Cidade Matarazzo, a complex of elegant, preserved buildings that were built in the early 20th century. T he site was developed by French entrepreneur, Alexandre Allard, who previously helped to bring about the renaissance of the House of Balmain. Allard and Rosewood collaborated on this project with leading international figures such as the Pritzker Prize-winning architect Jean Nouvel, the designer Philippe Starck, as well as the renowned Brazilian artists Vik Muniz and Saint-Clair Cemin. Rosewood São Paulo features 151 guest-rooms and 122 owners' residences, situated within a vertical park created by Nouvel. Two restaurants, including one located on a veranda overlooking the lush hotel gardens, are complemented by a bar and lounge. Recreational facilities will include two swimming pools (one rooftop pool and one set amongst the landscaped grounds) in 2023 the facilities will be expanded and feature a large spa with six treatment rooms. The property offers a number of event and meeting spaces totaling 100,000 sq ft. For special occasions, a listed wedding chapel stands in the grounds of Rosewood São Paulo. The chapel retained the original architecture with a new stained glass window which has been specially commissioned.
**Social Responsibility**:
Driven by a sense of purpose to inspire, enrich, and positively impact people and the planet, we are committed to empowering individuals throughout our ecosystem and embracing a sustainability approach that places circular hospitality at the heart of our business. We measure our success by the significant contribution we can make to the world through Rosewood Empowers and Rosewood Sustains initiatives.
**Our values**:
**Ownership**: Thinking like entrepreneurs, we embrace our role and responsibilities. We commit to tasks, goals and promoting accountability through empowerment.
**Passion**: Passionate about our industry and enthusiastic in everything we do, we go the extra mile - beyond what is expected and required - and exude contagious positive energy.
**Collaboration**: Excited about teamwork, we contribute to collective goals. We always recognise and celebrate our shared successes.
**Innovation**: Boundaries are there to be pushed. We’re open-minded, curious and daring. We listen well before trying out new ideas.
**Transparency**: Mutual respect and honesty creates a healthy environment. We are committed to truthful, open and transparent communication at every level. We stand up for one another, and what we believe in.
**Duties and Responsibilities**:

- Responsible for overall operation of Rooms Division, including Front of House and Housekeeping.
- Ensures that the various departments are run according to brand standards.
- Supervises the overall activities of Front of House and Housekeeping.
- Manage, support, and motivate the Rooms Division team to deliver extraordinary experiences to guests.
- Monitors the associates of these operations to ensure guests receive prompt and cordial attention and personal recognition in line with brand standards.
- Manage guest feedback effectively, using guest issues and compliments to activate long-term improvements in products and services, sharing best practices across the organization.
- Control and optimize the Rooms Division’s departmental profit, maximizing revenue and minimizing costs.
- Assist in preparing business forecasts and annual budget for the division.
- Conduct walk-throughs at appropriate times and lead by personal example in terms of guest interaction.
- Monitor productivity guidelines for all Rooms departments, maximizing profits.
- Ensure an efficient and effective use of resources within the division.
- Actively participate in and lead recruitment and talent development for the Division/Department, to meet both current and future needs.
- Ensure up-to-date knowledge of areas through hands-on involvement; regularly assisting in undertaking duties to maintain high standards.

**Qualifications**:

- Experience: Minimum 10 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in a management position.
- Knowledge of LQA/Forbes standards as well as Opera PMS system.
- High level of attention to detail and refined manners with exceptional communication skills.
- Identify departmental needs and actively contribute to fulfilling any internal training requirements that arise.
- Language: Required to speak, read, and write English and Portuguese, with fluency in other languages preferred.

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