Change Management Process Specialist

5 meses atrás


Blumenau, Brasil Mout'S Soluções em TI Tempo inteiro

Descrição da vaga

About the Position
Do you have a passion for continuous improvement in business processes? Mouts is looking for a Change Management Process Specialist in RTR/TAX to join our Global Technology team. This role is essential in supporting change management for process changes from an end-to-end (E2E) perspective, including training support, access management, and being the primary expert in new system functionalities, for one of our key clients.

**Main Responsibilities**:

- Lead and oversee actions related to process impacts within SMEs (Subject Matter Experts) and the business.
- Create training materials in collaboration with SMEs and conduct hands-on sessions.
- Facilitate and lead training sessions with ambassadors and/or train the trainers.
- Assist in mapping business activities and managing technical cutover processes.
- Develop a deep understanding of system functionalities to effectively address and resolve business challenges related to system adaptation.
- Support in mapping roles and profiles (User Access Management - UAM).
- Contribute to the development and execution of Communication & Engagement Plans.
- Provide support to the hypercare team in resolving incidents related to the processes under your jurisdiction.
- Ensure a smooth transition of processes to regular business operations, maintaining alignment with standard practices.

**What We Are Looking For**:

- Proficiency in project management methodologies, both Agile and Traditional.
- Ability to use tools effectively for developing training materials.
- Fluent in English.
- Knowledge of SAP, preferably S/4 FI.
- Technical understanding of business processes in Finance & Tax.
- Expertise in process design.
- Strong communication and collaboration skills.
- Proven problem-solving abilities.

This role offers a unique opportunity to contribute significantly to process improvements and system enhancements for a major client in collaboration with Mouts IT.



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