QA Specialist

1 semana atrás


Estado do Rio de Janeiro, Brasil Bullfinch Recruitment Tempo inteiro

**We have partnered with Patrianna who are on the lookout for a QA Manager to join their team**

Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.

As a QA Specialist, you will play a crucial role in ensuring the Customer Support team consistently delivers exceptional service. Your expertise will be instrumental in conducting thorough quality assessments, providing constructive feedback, and driving continuous improvement initiatives to uphold service excellence.

**Key Responsibilities**:

- ** Quality Expert**: Serve as the quality control specialist within the Customer Support team.
- ** Audits and Reviews**: Conduct process reviews and QA audits of tickets, processes, and content to ensure compliance with company policies and standards.
- ** Insight Reporting**: Provide detailed insights to your manager based on audit findings.
- ** Root Cause Analysis (RCA)**: Identify recurring issues through RCA and develop action plans to improve Service Level Agreements (SLAs).
- ** Calibration Sessions**: Participate in regular calibration meetings to maintain consistency in quality standards across the team.
- ** Complaint Investigation**: Investigate customer complaints and instances of non-conformance, documenting findings and recommending improvements.
- ** Process Documentation**: Regularly update procedural documentation to reflect best practices and any process changes.
- ** Reporting**: Prepare weekly and monthly reports to summarise quality assessment results and highlight areas for improvement.
- ** Audit Management**: Ensure QA audits are completed accurately and on time, maintaining precise records of findings.
- ** Process Improvement**: Engage in focused group discussions to identify opportunities for process enhancements and streamline QA activities.
- ** Additional Duties**: Support the Customer Support team by undertaking special projects and additional responsibilities as needed.

**Qualifications and Experience**:

- ** Industry Experience**: Previous experience in the iGaming or gambling industry is essential.
- ** QA and Support Background**: Proven experience in customer support or quality assurance roles.
- ** Analytical Skills**: Strong analytical and problem-solving capabilities, with keen attention to detail.
- ** Communication Skills**: Excellent ability to communicate and provide clear, actionable feedback.
- ** Technical Proficiency**: Familiarity with customer support software and quality monitoring tools.
- ** Adaptability**: Ability to thrive in a dynamic and fast-paced work environment.

**Benefits**:

- Competitive salary
- Flexibility and remote work
- Training and development
- International collaboration with our teams based around the world
- Fast growing business where the sky's the limit for your career

This role offers a unique opportunity to contribute to the ongoing success of the Customer Support team by championing quality and driving continuous improvement.



  • Rio de Janeiro, Rio de Janeiro, Brasil INDI Staffing Services Tempo inteiro

    About INDI Staffing ServicesAs a leading software development company in the Americas, we offer 100% remote modality and a dynamic work environment with flexible schedules and opportunities for growth.Job OverviewWe seek a talented Senior QA Engineering Specialist to join our Analyst team.Key Responsibilities:Collaborate with multicultural teams on various...


  • Rio de Janeiro, Brasil Smart Age Solutions Tempo inteiro

    Smart Age Solutions é uma agência de Marketing Digital localizada em Nova York e com uma filial no Rio de Janeiro. Estamos à procura de novos talentos que queiram construir uma carreira em uma empresa Americana com um coração brasileiro!Our team of industry experts helps businesses succeed in an increasingly digital world by using practices and...

  • QA Test Lead

    5 meses atrás


    Rio de Janeiro, Brasil TTC Global Tempo inteiro

    About TTC The Testing Consultancy (TTC) is a global specialist software testing company with a focus on helping organizations transform the way they deliver quality software. We have broad capabilities across a wide range of testing areas that enable our clients to increase the speed and quality of software development while reducing risk and cost. Perks...

  • Bilingual QA Test Lead

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil TTC Tempo inteiro

    About TTCThe Testing Consultancy (TTC) is a global specialist software testing company that helps organizations transform their software delivery processes. Our broad capabilities across various testing areas enable clients to increase software development speed and quality while reducing risk and cost.Perks of working for TTCRemote workCompetitive base...

  • Bilingual QA Test Lead

    5 meses atrás


    Rio de Janeiro, Brasil TTC Tempo inteiro

    About TTC The Testing Consultancy (TTC) is a global specialist software testing company with a focus on helping organizations transform the way they deliver quality software. We have broad capabilities across a wide range of testing areas that enable our clients to increase the speed and quality of software development while reducing risk and cost. Perks...


  • Rio de Janeiro, Rio de Janeiro, Brasil INDI Staffing Services Tempo inteiro

    We are looking for a Quality Assurance Automation Specialist to participate in different projects made up of multicultural teams distributed throughout the Americas. Our client offers 100% remote modality and an excellent work environment where employees can thrive, work in flexible schedules and endless growth opportunities.About the Role:We are seeking a...

  • Senior QA

    3 semanas atrás


    Região Geográfica Intermediária de Pelotas, Brasil Tribe.xyz Tempo inteiro

    About Tribe At Tribe, we’re transforming the recruitment process with cutting-edge AI solutions, including our ATS platform. We are looking for a Senior QA Engineer who will lead the charge in establishing robust quality assurance processes and improving the overall quality of our software. If you're passionate about software quality, automation, and...

  • Quality Assurance Specialist

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil oilandgas Tempo inteiro

    We are seeking a talented Quality Assurance Specialist to join our team in São Paulo, Brazil. This is an exciting opportunity to contribute to the development of our products and services in the global energy industry.Job Duties and QualificationsPerform functional testing for web-based applications.Work in an Agile environment and understand business...

  • Quality Assurance Specialist

    4 semanas atrás


    Rio Grande do Sul, Brasil Paycor Tempo inteiro

    **Quality Assurance Specialist**At Paycor, we're dedicated to delivering exceptional HR software that empowers leaders to build winning teams and great places to work. As a Quality Assurance Specialist, you'll play a critical role in ensuring the quality and reliability of our products.**Key Responsibilities:**Collaborate with Agile teams to deliver...


  • Rio de Janeiro, Rio de Janeiro, Brasil Personetics Tempo inteiro

    Job Title: Mobile QA EngineerAt Personetics, a leading fintech startup, we're revolutionizing customer service in financial institutions with our innovative AI-powered solutions. We're seeking a talented individual with strong analytical capabilities to join our Content Quality team.Job Description:As a QA Engineer, you'll work closely with the QA team and...


  • Rio de Janeiro, Rio de Janeiro, Brasil Scrumlaunch Tempo inteiro

    **Senior QA Engineer Role**At ScrumLaunch, we're looking for a skilled Senior QA Engineer to join our team. As a Senior QA Engineer, you will be responsible for delivering high-quality test plans and test cases, working independently and collaboratively with your team to ensure the success of our projects.**Key Responsibilities:** Develop and execute test...


  • Rio Grande do Sul, Brasil JTI Tempo inteiro

    Quality Assurance and Improvement SpecialistPosition:This role oversees and coordinates the Quality Control process, ensuring the effective monitoring of quality operations and the implementation of quality management systems.Key Responsibilities:Ensure compliance with quality standards and regulations.Monitor and analyze quality parameters of finished and...


  • Santana de Parnaíba, São Paulo, Brasil Chiesi Farmaceutici S.p.A. Tempo inteiro

    About usChiesi is an international research-focused pharmaceutical and healthcare group with a strong commitment to improving people's quality of life.Our team is responsible for ensuring the highest standards of quality in our operations, and we are seeking a skilled CORPORATE QA SENIOR SPECIALIST to join us.As a member of our Quality team, you will play a...


  • Rio de Janeiro, Rio de Janeiro, Brasil Personetics Tempo inteiro

    Unlock Your Potential at PersoneticsAs a leading fintech startup, Personetics provides AI-powered solutions that revolutionize customer service in financial institutions. We are seeking a talented individual to join our Content Quality team as a QA Engineer.About the Role:As a QA Engineer, you will work closely with the QA team and Business Analysts to...


  • Rio de Janeiro, Brasil Wikimedia Foundation Tempo inteiro

    **Digital Fundraising Specialist (Contract)**: **Summary** The Wikimedia Foundation seeks a detail-oriented and self-starting Digital Fundraising Specialist to join our Online Fundraising team, reporting to the Senior Manager of Fundraising Growth. In this role, you will support the production and administration of dozens of international fundraising...

  • Procurement Specialist

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Sbm Offshore Tempo inteiro

    **Job Summary**The Procurement Specialist will be responsible for sourcing, negotiating and purchasing equipment/services in line with budget, schedule, quality, and technical project requirements while ensuring that any procurement activity complies with Group Supply Chain strategy processes.**Key Responsibilities:**Procure equipment, materials and services...

  • Sales Specialist

    4 semanas atrás


    Rio de Janeiro, Brasil SondaRH Consultoria Tempo inteiro

    Seleccione la frecuencia (en días) para recibir una alerta: Crear alerta Id de solicitud de puesto: 69558 Vive la experiencia SONDA Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino...


  • Rio de Janeiro, Rio de Janeiro, Brasil Mexico Tempo inteiro

    Job SummaryWe are seeking a highly skilled Regulatory Affairs Specialist to join our team in Mexico. The successful candidate will be responsible for assisting project teams with regulatory requirements for clinical studies, performing compliance assessments, and reviewing study specific documents.Key ResponsibilitiesAssist project teams with regulatory...


  • Rio de Janeiro, Rio de Janeiro, Brasil Personetics Technologies Tempo inteiro

    About the PositionPersonetics Technologies, a leading fintech company, is seeking a talented individual to join our Content Quality team. As a Mobile QA team member, you will work closely with the Front End team, Back-End, and Business analysts to ensure high-quality user experiences for our customers worldwide.Key ResponsibilitiesOversee UI validation to...


  • Rio de Janeiro, Rio de Janeiro, Brasil Prometeo Talent Tempo inteiro

    About Our Client:Prometeo Talent is a #1 rated recruitment agency with a strong presence in America and Europe. We excel in connecting companies with top tech and engineering professionals. Our HR and recruitment experts are always ready to help companies and individuals find their right match.We have partnered with a leading US-based SaaS company looking to...