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**We help the world run better**

**About the SAP Internship Experience Program**
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:
1.** Culture of collaboration**: meet with mentors, make new friends across the globe and create a thriving personal network.
3. **Gain visibility**:with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

**What you’ll do**:
**Position title**: SAP iXp Intern - Customer Engagement Support
**Location**: São Leopoldo, Brazil - hybrid

Support the Customer Engagement Support (CES) team, with various activities, such as:

- Monitor different entry channels, considering urgency and priority, and distribute the workload among the dispatchers, ensuring balance and accomplishment; check the requests, following specific process guidelines and evaluating relevant information, and dispatch them to the adequate processors.
- Manage service requests, engaging with SAP customers, partners and service delivery colleagues; verify booking requisites, such as the system data from watch alerts, to create service orders.
- Support new colleagues with enablement sessions and contribute to improve the training materials; participate actively in meetings, providing input for leaders’ and topic experts’ decisions.

**What you bring**:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Undergraduate student in Business, Information Technology or related areas, to be concluded in approximately 24 months (2025/2).
- Fluent in English (written and spoken). Spanish is an advantage.
- Communication skills required. Management, processual and analytical skills desirable.
- Ability to manage multiple and diverse tasks, presential and virtual, global and regional, individual and collaborative, recurrent and punctual, end-to-end and as part of process.
- Experience with customer engagement, design of customer presentations, coordination of customer events is a differential.

**Meet your team**:
In Customer Engagement Support, we actively contribute to the Customer Value Journey.
Our goal is to improve customer health, satisfaction, and to foster our customers’ success in the cloud. We do this by supporting and engaging with customer-facing colleagues and customers directly. We deliver scalable and simplified services covering all customer segments, engagement models and solution areas.
Our focus lies on monitoring customer health, performing life-cycle management, and supporting strategic improvement initiatives. To get the most out of their entitlement, we empower and guide our customers. We build the bridge between the front and the customer to the center and other units within SAP, closing gaps in knowledge, acting as experts, partners, and coaches.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 377272 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.