Operations Support Specialist

Há 1 mês


Brasilia, Brasil Varsity Tutors Tempo inteiro

**Responsibilities**: may include some or all of the following tasks;
- Provide Customer Support to Contracted Tutors
- Account Setup
- Specific Student Opportunities or Assignments
- Tutoring Products
- Technical Issues
- Scheduling Conflicts
- Payment and Payroll
- And more
- Provide guidance and assistance to tutors about:

- Resolve Technical Issues for both Instructors and Students
- Resolve technical issues for both instructors and students
- Assist customers and tutors in realtime on chat and video with technical issues
- Follow process to submit to engineering if the issue can not be resolved immediately
- Support and Audit Tutoring Sessions
- Monitor live online classes
- Assist instructors on starting and ending class sessions
- Provide Insights for School System Partners
- Handle complaints, provide appropriate solutions and alternatives
- Measure quality inputs, such as compliance to client-defined requirements, tutor preparedness, and platform ease of use.
- Address defects that require intervention on behalf of our clients, such as replacing tutors when necessary and escalating issues that prevent student learning

**Qualifications**:

- Level B2 English proficiency
- Experience with Google documents
- Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
- Experience with technical support preferred
- Strong analytical and problem-solving skills
- Comfortable performing all job responsibilities on a laptop or computer
- Able to perform basic technical troubleshooting with work equipment
- Highly adaptable to change and thrives in a fast-paced environment
- Self-starter with exceptional attention to detail
- Excellent time management and organizational skills. Ability to work independently.
- Ability to multitask in a dynamic environment where priorities change quickly.
- Willingness and ability to quickly learn business practices, policies and procedures.
- Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT.
- High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- A quiet work environment that promotes focus

**Location**: Fully Remote - Based in Brasilia, Brazil

**About Nerdy**:
**Varsity Tutors Leadership Principles**

Relentless Focus on Customers
- Comfort with Ambiguity
- Ownership
- Simplify
- Intellectual Curiosity
- Build Teams
- Think Big
- Insist on High Standards
- Bias for Action
- Build Trust
- Go Deep
- Have Conviction
- Deliver Results
- Are Right, a Lot

**Benefits**:

- Competitive Hourly Rate ($12/hr USD)
- Full-Time Position (40 hours per week)
- Fully Remote Position
- A once-in-a-lifetime opportunity to help transform how the world learns
- A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
- Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)_


  • Customer Support Specialist

    4 semanas atrás


    Brasilia, Brasil RateHawk Tempo inteiro

    Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in **Italian** language. Job Responsibilities: - taking calls and providing initial advice to B2B partners in **Italian** language; - communication with partners about the on-going cases, providing regular updates...


  • Brasilia, Brasil United Nations Development Programme (UNDP) Tempo inteiro

    **Operations Assistant**: **Advertised on behalf of**: **Location**: - Brasília, BRAZIL**Application Deadline**: - 31-Aug-23 - **(Midnight New York, USA)** **Time left**: - 10d 7h 54m**Additional Category**: - Gender Equality**Type of Contract**: - Service Contract**Post Level**: - SB-3**Languages Required**: - English Portuguese**Starting Date**: -...

  • Flight and Field Specialist

    4 semanas atrás


    Brasilia, Brasil Dronebase Tempo inteiro

    DroneBase is the leading intelligent aerial imaging company for high-value infrastructure, providing business with actionable, real-time insights to recover revenue, reduce risk and improve build quality. DroneBase serves customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest...


  • Brasilia, Brasil IFC Systems Corporation Tempo inteiro

    **Senior Procurement Specialist** **Job #**: - req26968**Organization**: - World Bank**Sector**: - Procurement**Grade**: - GG**Term Duration**: - 4 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Brasilia,Brazil**Required Language(s)**: - English and Portuguese**Preferred Language(s)**: **Closing Date**: - 4/19/2024...


  • Brasilia, Brasil IFC Systems Corporation Tempo inteiro

    **Senior Procurement Specialist** **Job #**: - req26952**Organization**: - World Bank**Sector**: - Procurement**Grade**: - GG**Term Duration**: - 4 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Brasilia,Brazil**Required Language(s)**: - English and Portuguese**Preferred Language(s)**: **Closing Date**: - 4/19/2024...


  • Brasilia, Brasil Varsity Tutors Tempo inteiro

    **Responsibilities**: may include some or all of the following tasks; - Provide Customer Support to Contracted Tutors - Account Setup - Specific Student Opportunities or Assignments - Tutoring Products - Technical Issues - Scheduling Conflicts - Payment and Payroll - And more - Provide guidance and assistance to tutors about: - Resolve Technical Issues for...


  • Brasilia, Brasil World Bank Group Tempo inteiro

    **Job #**: - req26952**Organization**: - World Bank**Sector**: - Procurement**Grade**: - GG**Term Duration**: - 4 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Brasilia,Brazil**Required Language(s)**: - English and Portuguese**Preferred Language(s)**: **Closing Date**: - 4/19/2024 (MM/DD/YYYY) at 11:59pm...


  • Brasilia, Brasil World Bank Group Tempo inteiro

    **Job #**: - req26968**Organization**: - World Bank**Sector**: - Procurement**Grade**: - GG**Term Duration**: - 4 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Brasilia,Brazil**Required Language(s)**: - English and Portuguese**Preferred Language(s)**: **Closing Date**: - 4/19/2024 (MM/DD/YYYY) at 11:59pm...


  • Brasilia, Brasil Infor Tempo inteiro

    **A Day in The Life Typically Includes**: - Manage Support Relationships for a portfolio of hotel accounts. - Create and maintain documents in our global knowledge database, both for internal purposes and to distribute to clients. - Ensure familiarity with and adherence to Infor RMS standards and guidelines. - Manage support relationships for a portfolio of...


  • Brasilia, Brasil RWD Consulting Tempo inteiro

    **Security Clearance**: Top Secret Must be able to speak Portuguese and English The primary responsibility for the Program Operations Assistant is to provide ongoing support to the CDC Brazil office, prepare routine administrative and management reports, assist in technical scientific reports, support travelers, and other duties as assigned. The Program...

  • Lead Application Specialist

    4 semanas atrás


    Brasilia, Brasil Hire IT People Inc Tempo inteiro

    **Lead Application Specialist** **Location: 100% Remote (LATM)** **Duration: 12-month contract with possible extension** **Required**:Fluency in English communication. **Required Skills**: - Experience with App V, MSIX, Microsoft Powershell Toolkit, Intune, and SCCM. - Experience building out and reconfiguring Windows servers. - Demonstrated knowledge...


  • Brasilia, Brasil Winged Recruitment Tempo inteiro

    Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and...


  • Brasilia, Brasil UNICEF Tempo inteiro

    Site: **Brazil**, **Distrito Federal**, **Brasilia**: Sector: **Nonprofit/Community/Social Services/International Cooperation**: Role: **Other**: Date**:06/02/2023** (Expiry date**:20/02/2023**) UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help...

  • Affiliate Specialist

    1 semana atrás


    Brasilia, Brasil Quadcode Tempo inteiro

    We are **Quadcode**, a company that develops a SaaS trading platform for clients around the world. We are currently looking for an **Affiliate Specialist **to join our growing Affiliate team in one of our brokerage brands. Our team is responsible for developing an affiliate network for attracting clients to our multiple products. Now our business goal is to...

  • Senior Energy Specialist

    1 semana atrás


    Brasilia, Brasil World Bank Group Tempo inteiro

    Site: **Brazil**, **Distrito Federal**, **Brasilia**: Sector: **Nonprofit/Community/Social Services/International Cooperation**: Role: **Other**: Date**:31/01/2023** (Expiry date**:20/02/2023**) **Description** The World Bank Group (WBG) supports the Sustainable Energy for All initiative and is committed to working towards accomplishing the...


  • Brasilia, Brasil Back to Careers Tempo inteiro

    **About the Job** In this role, you will be responsible for supporting the Head of Global Expansion in expanding Payfuture's geographical and payment method footprint across Latin America. You will do this by building strategic partnerships with acquirers, regulators, and local processors to drive a seamless payments experience for global merchants. **As...


  • Brasilia, Brasil Wildlife Works Tempo inteiro

    **About Wildlife Works** Wildlife Works is a community-centered conservation company that implements market-based initiatives to protect the planet’s threatened wilderness and endangered wildlife. The company was founded on the premise that if we want wildlife in our world, it must work for local communities who share their environment. Wildlife Works’...

  • Security Operations Analyst

    4 semanas atrás


    Brasilia, Brasil Kyndryl Tempo inteiro

    Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Brasilia, Brasil cinfo Tempo inteiro

    COMPANY PRESENTATION UNDP is the UN Development Programme and works in some 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. UNDP helps countries to develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience in order to sustain...

  • Therapeutic Specialist

    4 semanas atrás


    Brasilia, Brasil Gilead Sciences Tempo inteiro

    For Current Gilead Employees and Contractors: At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight...