Quality and Training Manager I, Bilingual
7 meses atrás
**Training & Quality**
**Location**
- Sao Paulo, Brazil***
Job Title:
Quality and Training Manager I, Bilingual
**Job Description**:
Responsável pela Gestão da Qualidade e do Treinamento Operacional dos clientes Brasil, (ou de um Grande Cliente), estabelecendo métodos que possam mensurar o grau de satisfação dos clientes e a qualidade do atendimento prestado, visando contribuir para o alcance dos objetivos estabelecidos pela empresa.
- Na Concentrix, cada dia é um novo dia para fazermos melhor e, para que isso aconteça, buscamos colaboradores que possam fazer a experiência do cliente do nosso cliente ser única e extraordinária Sendo assim, nosso Gerente de Treinamento e Qualidade precisa ser habilidoso no relacionamento interpessoal e na sua forma de se comunicar, ter um olhar voltado para solução e, principalmente, ser inspiração para todos.
**O que você fará**:
- Responsável pela Gestão da Qualidade e do Treinamento Operacional dos clientes Brasil, (ou de um Grande Cliente), estabelecendo métodos que possam mensurar o grau de satisfação dos clientes e a qualidade do atendimento prestado, visando contribuir para o alcance dos objetivos estabelecidos pela empresa.
**Se você**:
- É Gerente ou Coordenador (a) de Qualidade e Treinamento;
- Tem Conhecimento em apresentação de métricas e resultados;
- Já atuou com acompanhamento de KPI’s;
- Gosta de atuar como líder de equipe;
- Já utilizou metodologias ou tem certificação em metodologias voltadas a qualidade.
- É um amante de tecnologia e inovação;
- É uma pessoa que provoca a melhoria contínua em todos os processos;
- Valoriza um ambiente de trabalho saudável e descontraído;
- É flexível, proativo e se adapta de maneira sólida as mudanças;
- Procura sempre o melhor no ser humano e não desanima com as dificuldades;
- Bota a mão na massa e não escolhe trabalho;
- Adora um desafio e se sente motivado a cada pequena conquista;
- Valoriza a INCLUSÃO e DIVERSIDADE;
- É um comunicador nato, confiante para compartilhar suas ideias;
- Automotivado, sedento por desafios com a capacidade de organizar e priorizar projetos em um ambiente de negócios rápido e orientado para prazos;
- Tem uma capacidade excepcional de tomar iniciativa e propriedade com foco na melhoria contínua;
- É excelente e possui conhecimento técnicos em ferramentas tecnológicas;
- Possui forte disposição para atendimento ao cliente e senso de profissionalismo;
- Gosta de trabalhar do escritório;
- E a anseia por trabalhar em uma multinacional, com oportunidade de carreira nacional ou internacional.
**Location**:
BRA SAO PAULO Rua Tagipuru, 906 Barra Funda
Language Requirements:
English (required)
Time Type:
Full time
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