Service Desk Analyst
3 semanas atrás
Curitiba, Brazil
- Tech Hiring
- 3081024
**Job Description**:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
- **
A PROUD HISTORY OF OVER 75 YEARS**:
- ** FY22 REVENUE 10.4 BN USD**:
- ** WE’RE PRESENT IN 66 COUNTRIES**:
- ** OVER 1,400 ACTIVE GLOBAL CLIENT**
Main responsibilities:
Accurate recording and monitoring of customer orders. Compliance with SLAs at team level. Team performance.
Main activities:
- Monitoring open tickets to detect breaches of service levels
- Identifies potentially serious problems
- Uses established procedures, guidelines and standards
- Responds to changing business needs, recommending new ways of dealing with new problems
- Monitors the orientation of appropriate incident follow-up processes to be followed by the team
- Reports incidents and SRs. Reports will be generated from various tools available in the infrastructure
- Manages licenses and resources for each queue
- Handles escalated calls
- SIP and CIP implementation
- Conducts quality audits, trains and mentors team members
- Prepares materials for: Escalation calls three times a week, low CSAT calls twice a week, help file calls, incident management calls and first call correction exception calls
- Attends the BMC Remedy Resolver Group's monthly quality and Team Leaders meeting
**Wipro is an egalitarian company that provides employment opportunities to all people by running a selection process that does not consider race, gender, national origin, ancestry, disability, sexual orientation or any other status protected by applicable law.**
- TIS Service Desk
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
-
Service Desk Analyst
2 meses atrás
Curitiba, Brasil Encore Theme Tempo inteiroCuritiba, Brazil - 2949538 **_Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** **Be responsible for primary user support and customer service** - Learn fundamental operations of...
-
Service Desk Analyst
2 semanas atrás
Curitiba, Brasil Wipro Limited Tempo inteiroCuritiba, Brazil - Tech Hiring - 3059821 - We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world....
-
Service Desk Analyst
2 semanas atrás
Curitiba, Brasil Wipro Limited Tempo inteiroCuritiba, Brazil - Tech Hiring - 3059828 **Job Description**: - We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest...
-
Analista de Service Desk
2 meses atrás
Curitiba, Brasil SONDA IT Tempo inteiroA SONDA é o maior provedor de serviços de TI da América Latina, líder em integração de sistemas, apoio e terceirização de TI. Com mais de 40 anos de atuação e em constante crescimento no Brasil, contrata talentos para compor uma equipe de soluções e serviços de alto valor agregado. Analista de Service desk **Conhecimentos em**: -...
-
Service Desk
2 meses atrás
Curitiba, Brasil Pantheon Inc. Tempo inteiroSERVIÇOS ELEGÍVEIS NO ATENDIMENTO EM PRIMEIRO NÍVEL (REMOTO/PRESENCIAL) - Ser o único ponto de contato dos usuários com a TI do Lactec e atuar nos incidentes no menor tempo possível para o restabelecimento dos níveis normais do serviço; - Tratamento de chamados de baixa complexidade, para restauração do serviço ao usuário; - Orientar, solucionar...
-
Analista de Service Desk
2 meses atrás
Curitiba, Brasil HrSoul - (53730761) Tempo inteiro**Escolaridade**: Ensino Médio - Completo **PCD**: Não **Contratação**: Pessoa Jurídica **Benefícios**: Estacionamento **Descrição**: Conhecimento em Pacote Office; Conhecimento em suporte técnico e/ou Service Desk; Habilidade para lidar com público (atendimento ao usuário); Atuação presencial em Curitiba/PR.
-
Técnico de Service Desk N1 Curitiba/pr
2 meses atrás
Curitiba, Brasil Grupo Sipal Tempo inteiroestamos em busca de um profissional talentoso para ocupar a vaga de Técnico de Service Desk N1 em nossa empresa em Curitiba. =============================================================================================================================== **Requisitos**: Formação acadêmica em tecnologia e a fins Experiência...
-
Técnico de Service Desk N1 Curitiba/pr
Há 4 horas
Curitiba, Brasil Grupo Sipal Tempo inteiroestamos em busca de um profissional talentoso para ocupar a vaga de Técnico de Service Desk N1 em nossa empresa em Curitiba. =============================================================================================================================== **Requisitos**: Formação acadêmica em tecnologia e a fins Experiência...
-
Técnico de Service Desk
2 meses atrás
Curitiba, Brasil Grupo Sipal Tempo inteiroATIVIDADES A SEREM DESENVOLVIDAS Instalação e Configuração de Aplicativos; Instalação de softwares e drivers de impressoras;acesso remoto (Vnc,any desk...) Pacote Office para uso de planilhas e outros documentos; Conhecimento básico de rede, configuração, adicionar e remover do domínio; Instalação e configuração de anti - vírus; Profissional...
-
Supervisor De Service Desk
Há 3 dias
Curitiba, Paraná, Paraná, Brasil Employer RH Tempo inteiroRequisitos Formação superior na área da informática, experiência com supervisão de equipe de suporte em ti e com rotinas de atendimento ao usuário. Ms office intermediário. Sistemas operacionais windows 10 e 11. Certificação itil v3. Veículo próprio e cnh ativa. Superior CompletoBeneficios:Formação Acadêmica:Não...
-
Supervisor De Service Desk
Há 2 dias
Curitiba, Paraná, Paraná, Brasil Employer RH Tempo inteiroRequisitos Formação superior na área da informática, experiência com supervisão de equipe de suporte em ti e com rotinas de atendimento ao usuário. Ms office intermediário. Sistemas operacionais windows 10 e 11. Certificação itil v3. Veículo próprio e cnh ativa. Superior CompletoBeneficios:Formação Acadêmica:Não...
-
Service Desk Analyst
3 semanas atrás
Curitiba, Brasil Wipro Limited Tempo inteiroOverview: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...
-
Líder Técnico de Service Desk
2 meses atrás
Curitiba, Brasil Grupo WL Tempo inteiroApaixonados por Resolver! Somos um grupo de empresas especializadas em soluções em TI. Temos mais de 260 clientes espalhados por todo o Brasil e América Latina, com uma média de 97% de satisfação, de acordo com nosso NPS. Nossos mais de 250 colaboradores são apaixonados por resolver os problemas de nossos clientes de forma ágil, inovadora e...
-
Assistente de Help Desk
2 meses atrás
Curitiba, Brasil Farmácias e Drogarias Nissei Tempo inteiro**Atribuições**: - Receber e registrar as demandas de atendimento - Diagnosticar e tratar, realizando o atendimento técnico de 1º nível - Escalonar o atendimento quando necessário - Esclarecer dúvidas, prestar orientação técnica e sanar problemas relacionados ao uso de softwares básicos, aplicativos, serviços web, equipamentos e dispositivos de...
-
Analyst
2 meses atrás
Curitiba, Brasil HCL Technologies Tempo inteiroCuritiba 0-2.5 Years Brazil **Job Description (Posting).** - To support daily technical support activities for desktop, laptop & printers - To set up and test desktop computer peripherals(New users) - To perform the system changes adhered to organizational policies - Conduct remote desktop troubleshoot to end-users along with documentation ticket...
-
Technical Pricing Analyst
2 semanas atrás
Curitiba, Brasil Volvo Trucks Tempo inteiroTechnical Pricing Analyst - Service Contracts **Location**:Curitiba, BR, 81260-900**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest...
-
Service Desk
3 semanas atrás
Curitiba, Brasil Wipro Tempo inteiroWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers...
-
Service Desk
3 semanas atrás
Curitiba, Brasil Wipro Tempo inteiroWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers...
-
Service Desk
3 semanas atrás
Curitiba, Brasil Wipro Tempo inteiroWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers...
-
Service Desk
3 semanas atrás
curitiba, Brasil Wipro Tempo inteiroWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers...
