IT Support Specialist

3 semanas atrás

Sao Paulo, Brasil Boston Consulting Group Tempo inteiro

**WHAT YOU'LL DO**:
This is an onsite position that will be in the office Monday - Friday from 9AM to 6PM. The BCG São Paulo IT Specialist position’s primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and BCG IT priorities. This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.
- Provide a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office.
- Assist with the management of local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs.
- Understand and effectively discuss services and software provided by IT Service
- Gather feedback and evaluate impact of IT Service offerings
- Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
- Assist with hardware and software asset tracking and inventory management
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Assist with on-site technical support at special events, including, but not limited to staff meetings, customer meetings, Marketing and Recruiting events, etc.
- Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issue
- Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
- Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required
- Troubleshoot video conference and telecommunications systems
- Maintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunities
- Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG
- Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
- Provide backup to IT team across the South System
- Assist with general office projects as necessary

**YOU'RE GOOD AT**:

- Focuses on excellent customer service and needs of the entire BCG user community
- Strong communication skills
- Displays self-starting attitude, resourcefulness and professionalism
- Reliable and cooperative team player; displays consideration and respect for others
- Displays tact, patience, and the ability to handle stressful situations
- Demonstrates competence and character that inspires trust
- Communicates effectively with the management groups and technical staff
- Able to work independently, exercising sound judgment and initiative
- Demonstrates strong ability to identify, analyze and solve problems
- Able to respect all BCG information as personal and confidential
- Focuses on continuous learning to further IT knowledge and career development
- Ability to work independently as well as in a team environment
- Meticulous attention to detail
- Ability to meet deadlines
- Ability to follow established procedures/standards

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:

- B.A./B.S. degree or comparable knowledge in IT related field
- 3-5 years’ experience in a similar role
- Fluent English, oral and written
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
- Solid knowledge of technologies and methodologies used in IT Services and Support
- Experience troubleshooting Windows 10, Macbook OS, smartphones OS, Office Suite, Internet browsers, VPN/network connectivity, among others
- Conceptual knowledge and hands-on experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration

**YOU'LL WORK WITH**:

  • IT Support Specialist

    2 semanas atrás

    Sao Paulo, Brasil Poatek Tempo inteiro

    **IT Support Specialist**: **Who We Are**: In 2021, Poatek was acquired by WillowTree, an award-winning digital product consultancy recognized as one of the fastest growing and best places to work in the United States. Now a TELUS International company, with offices across the globe, we continue to partner with the world's leading brands, such as the NBA,...

  • IT Project Specialist

    1 semana atrás

    Sao Paulo, Brasil COFCO International North America Tempo inteiro

    **Location**: Sao Paulo, São Paulo, BR Summary Description of Position The Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical expert for the development, implementation, management, and support of systems. The IT...

  • IT Project Specialist

    1 semana atrás

    Sao Paulo, Brasil COFCO International North America Tempo inteiro

    **Location**: Sao Paulo, São Paulo, BR Summary Description of Position The Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical expert for the development, implementation, management, and support of systems. The IT...

  • IT Project Specialist

    1 semana atrás

    Sao Paulo, Brasil COFCO International North America Tempo inteiro

    **Location**: Sao Paulo, São Paulo, BR Summary Description of Position The Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical expert for the development, implementation, management, and support of systems. The IT...

  • Is/it Operations Specialist Senior

    2 meses atrás

    Sao Paulo, Brasil Nestle Operational Services Worldwide SA Tempo inteiro

    **Purpose** Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager based in IT Hub Barcelona, the Operations Sr Specialist is responsible for the effective and efficient operational support of the aligned products, responsible for sustain and leverage Service Management operations cross functions to ensure...

  • Aps Specialist

    2 semanas atrás

    Sao Paulo, Brasil BNP Paribas Tempo inteiro

    APS SPECIALIST - GM IT (Nº DO VAGA: BRA000327) ** Descrição **The Specialist will be responsible for**: - Collect, assess and design business requirements into IT specifications - Create, keep accurate and publish IT Key Performance - Indicators(KPI) such as: Total vs open Tickets, Projects Status, Number of Critical Bugs - Disaster Recovery TO and...

  • SAP WM Specialist

    3 semanas atrás

    Sao Paulo, Brasil WÜRTH IT BRASIL Tempo inteiro

    Company DescriptionWe are the IT of the Würth Group. With more than 1,500 highly qualified employees on all continents, we offer customized IT solutions for over 450 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride ourselves...

  • IT Support Specialist

    Há 4 dias

    Sao Paulo, Brasil Overhaul Tempo inteiro

    **WHO WE ARE** Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature...

  • IT Support

    Há 5 dias

    Sao Paulo, Brasil Quattris Global Tempo inteiro

    **Installation and troubleshooting of IT Hardware and Software devices.** **Support remote engineer** **Job Type**: Part-time Pay: R$90.00 - R$200.00 per hour Application Question(s): - Are you based in Sao Paulo or nearby areas? **Experience**: - IT Support (preferred) **Language**: - English (preferred)

  • Aps Specialist

    2 semanas atrás

    Sao Paulo, Brasil BNP Paribas Tempo inteiro

    APS SPECIALIST - GB IT (Nº DO VAGA: BRA000333) ** Descrição **The Specialist will be responsible for**: - Support to End-Users Applications in Staging Environments - Act in conjunction with Infrastructure and Service-Desk to - keep the Production environment safe and stable - Business relationship with internal stakeholders and Support Vendors...

  • SAP WM Specialist

    3 semanas atrás

    São Paulo, Brasil WÜRTH IT BRASIL Tempo inteiro

    Company Description We are the IT of the Würth Group. With more than 1,500 highly qualified employees on all continents, we offer customized IT solutions for over 450 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride...

  • SAP WM Specialist

    2 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil WÜRTH IT BRASIL Tempo inteiro

    Company Description We are the IT of the Würth Group. With more than 1,500 highly qualified employees on all continents, we offer customized IT solutions for over 450 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride ourselves...

  • IT Specialist

    Há 1 mês

    Sao Paulo, Brasil Yara Tempo inteiro

    Date posted: Nov 15, 2023- Location: São Paulo, São Paulo, BR- Job Function: Information Technology- Job Type: Permanent- Job Requisition ID: 18021**IT Specialist**: **About the Unit**: **Responsibilities**: **Profile**: **Additional Information**: **Contact details**:

  • IT Audit Specialist

    2 semanas atrás

    Sao Paulo, Brasil Rabobank Tempo inteiro

    **Summary**: The IT Audit Specialist has strong IT technical knowledge and acts as the focal point for IT audit-related matters. He/She is responsible for the assessment of the IT risks within the organisation, design of the audit response and oversight of the execution. He/She builds strong relationship with IT management (MT-1 level) not only by providing...

  • SAP WM Specialist

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil WÜRTH IT BRASIL Tempo inteiro

    Company DescriptionWe are the IT of the Würth Group. With more than 1,500 highly qualified employees on all continents, we offer customized IT solutions for over 450 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride ourselves...

  • SAP WM Specialist

    3 semanas atrás

    São Paulo, Brasil WÜRTH IT BRASIL Tempo inteiro

    Company Description We are the IT of the Würth Group. With more than 1,500 highly qualified employees on all continents, we offer customized IT solutions for over 450 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride...

  • SAP WM Specialist

    3 semanas atrás

    são paulo, Brasil WÜRTH IT BRASIL Tempo inteiro

    Company Description We are the IT of the Würth Group. With more than 1,500 highly qualified employees on all continents, we offer customized IT solutions for over 450 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride...

  • SAP WM Specialist

    3 semanas atrás

    São Paulo, Brasil WÜRTH IT BRASIL Tempo inteiro

    Company DescriptionWe are the IT of the Würth Group. With more than 1,500 highly qualified employees on all continents, we offer customized IT solutions for over 450 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride ourselves...

  • SAP WM Specialist

    3 semanas atrás

    São Paulo, SP, Brasil WÜRTH IT BRASIL Tempo inteiro

    Company Description We are the IT of the Würth Group. With more than 1,500 highly qualified employees on all continents, we offer customized IT solutions for over 450 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride...

  • SAP WM Specialist

    1 semana atrás

    Cotia, São Paulo, Estado de São Paulo, Brasil WÜRTH IT BRASIL Tempo inteiro

    Company DescriptionWe are the IT of the Würth Group. With more than 1,500 highly qualified employees on all continents, we offer customized IT solutions for over 450 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride ourselves...