Collection Professional
5 meses atrás
**Id da vaga**:22665
**Cargo**:Collection Professional - Consultor Sênior
**Diretoria**:Chief Revenue Officer
**Breakdown**:Customer Relations
**UO**:Billing & Collection
**Regional**: TIM SA Headquarter
**Estado**:RIO DE JANEIRO
**Cidade**:RIO DE JANEIRO
**Breve Descrição do perfil**:
Responsável por assegurar o desenvolvimento e a gestão das infraestruturas técnicas necessárias para as atividades de cobrança, controlando o processo de cobrança, analisando periodicamente as contas para identificar aquelas que podem requerer procedimentos de cobrança especiais e atuando também nos processos de governança que envolvem a cadeia de cobrança.
**Principais Atividades**:
- Gerar e analisar indicadores operacionais da cobrança;
- Acompanhar junto a área de Prevenção a Fraude a análise dos casos direcionados bem como o SLA de tratamento e apresentar mensalmente os resultados;
- Realizar diariamente o envio massivo de comunicação digital para clientes não localizados na telecobrança, apurar os resultados e realizar apresentação para a Diretoria;
- Realizar auditoria mensal de negociações de cobrança realizadas pelas operações terceirizadas(Controle SOX);
- Realizar periodicamente o batimento da carga de clientes entre sistemas de cobrança;
- Realizar a gestão do fornecedor externo que gera os Dashboards da Cobrança.
**Experiência, conhecimento e formação**:
- Data Analytics Intermediario;
- Domínio Excel e Powerpoint (avançado);
- Conhecimento SAS, GCP e Power BI (intermediário);
- Conhecimento em processos de cobrança;
- Superior completo nas áreas exatas ou predominantemente exatas como Estatística, Engenharia e Ciência da Computação
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