Quality Assurance Program Manager

2 meses atrás

São Paulo SP, Brasil Uber Tempo inteiro

Lead end-to-end test design, execution, and maintenance of new features within the UberEats space, collaborating with US-based product/engineering teams and offshore/onshore testing vendors.
- Act as a senior point of contact and strategic advisor between cross-functional teams and offshore testers, driving quality and accountability.
- Implement flexible and scalable processes to ensure efficient workflow across teams, aligning with larger organizational goals.
- Establish and manage comprehensive regression testing strategies to guarantee the integrity of existing features.
- Proactively identify quality gaps and recommend technical, process, and tooling improvements to strengthen the quality ecosystem.
- Communicate testing issues, propose data-driven solutions, and drive resolutions.
- Oversee offshore bug management teams, ensuring thorough bug triage and prompt resolutions.
- Collaborate closely with Release Management to ensure timely and high-quality releases of apps and features.
- Translate complex Product/Engineering requirements into detailed test flows and test cases for effective coverage.
- Manage project risks, stakeholder expectations, and ensure alignment across engineering, operations, and external testing contractors.
- Basic Qualifications
- Strong project management skills, with a track record of managing complex, large-scale testing projects.
- Proficiency in risk management, stakeholder management, conflict resolution, and project communication.
- Expertise with iOS, Android devices, web browsers, and macOS environments.
- Fluency in written and spoken English.
- Deep understanding of SDLC, PRD, ERD, bug lifecycle, and quality processes.
- Strong working knowledge of Jira, bug trackers, and Test Case Management tools.
- Experience working with global teams across multiple time zones (especially US/India).
- Preferred Qualifications (what will be a plus)
- Having had a Program Manager or Leadership previous experience.
- Expertise in testing scalable, end-to-end mobile and web solutions, including API testing with tools like Postman and Charles Proxy.
- Demonstrated ability to process and analyze large data sets to drive improvements and inform decision-making.

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