Quality Assurance Manager
Há 4 dias
As a Quality Assurance Manager at Neo Empregos, you will be responsible for implementing Six Sigma initiatives and developing quality assurance policies and procedures. You will partner with Operations, Training, and WFM teams to improve processes and analyze quality performance data and reports for senior management. Additionally, you will implement testing tools, measurement systems, and techniques to maintain quality standards and ensure compliance with internal organizational policies.
Key Responsibilities:
• Manage the Quality Management function
• Develop and implement quality assurance policies and procedures
• Partner with Operations, Training, and WFM teams to improve processes
• Analyze quality performance data and reports for senior management
• Implement testing tools, measurement systems, and techniques to maintain quality standards
• Ensure compliance with internal organizational policies
Requirements:
• Bachelor's degree
• Fluent English (C1 level)
• Experience in quality assurance is a plus
• Intermediate proficiency in Microsoft Office
• Preferred certifications in Total Quality Management, ITIL, Six Sigma, or related fields
• Experience with BPO
• Strong skills in project management, data analysis, and communication
• Knowledge of continuous improvement practices
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