Quality Assurance Manager

Há 5 dias


São Paulo, São Paulo, Brasil NEO EMPREGOS Tempo inteiro

Job Title: Quality Manager

About the Role: We are seeking a highly skilled Quality Manager to join our team at NEO EMPREGOS. As a Quality Manager, you will be responsible for implementing Six Sigma initiatives, developing quality assurance policies, and partnering with cross-functional teams to improve processes.

Key Responsibilities:

  1. Quality Management: Manage the Quality Management function, implementing Six Sigma initiatives to drive continuous improvement and ensure compliance with internal organizational policies.
  2. Policy Development: Develop and implement quality assurance policies and procedures to maintain quality standards.
  3. Process Improvement: Partner with Operations, Training, and WFM teams to identify areas for improvement and implement process changes.
  4. Performance Analysis: Analyze quality performance data and reports to inform senior management decisions.
  5. Testing and Measurement: Implement testing tools, measurement systems, and techniques to maintain quality standards.
  6. Customer Satisfaction: Analyze customer satisfaction surveys and drive continuous improvement initiatives to enhance customer experience.

Requirements:

  1. Education: Bachelor's degree
  2. Language: Fluent English (C1 level)
  3. Experience: Experience in quality assurance is a plus
  4. Skills: Intermediate proficiency in Microsoft Office, strong project management, data analysis, and communication skills
  5. Certifications: Preferred certifications in Total Quality Management, ITIL, Six Sigma, or related fields
  6. Industry Knowledge: Experience with BPO and knowledge of continuous improvement practices

What We Offer: NEO EMPREGOS offers a competitive salary, health plan, and standard benefits package. We are a dynamic company that values innovation and customer satisfaction.



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