Production/post Production Support Specialist

Alphaville, Brazil- Strategy and Analysis- Come play a pivotal role in Netflix's quest to transform the way a studio empowers and accelerates production workflows, making the Movie Labs 2030 vision a reality. This is an exciting opportunity for anyone that is passionate about production and post workflows and ready to take the filmmaking process to the next level.

The PS&O team is looking for an execution-oriented, highly effective workflow engineer with extensive knowledge in live-action production workflows, tools and platforms, including a proven history in providing white glove support to post production. This unique and exciting opportunity will have a direct impact on the future of production supporting bleeding edge technology, such as next generation workflows to our post facilities and content creators around the world.

Your role will include collaborating with studio, product, engineering, Netflix personnel and crew directly working on productions. Therefore you will need the ability to manage expectations, multi-task and make judgment calls on when to elevate which issues to which team.

**How do you know if this role is right for you?**:

- You have managed data and or workflows for a post production facility
- You have managed workstations, hardware and overall support at a post production facility
- You have a background in software/hardware development & you have worked on set, or in post production
- You have managed an automated transcoding service in a past job offered to post production

**Your primary job functions are**:

- Monitor all Media Production Suite automated file transfer and transcoding activity
- Quickly acknowledge any issues that were reported by an end user and manage communication with that end user throughout the issue lifecycle
- Ensure the Netflix Media production Suite tools receive timely support when issues arise
- Perform initial troubleshooting tasks to attempt to resolve simple issues as quickly as possible
- Manage the triage & escalation paths for any more complex issues through to completion
- Ensure all issues flagged, that had work arounds offered to un-stick production, get elevated to Product for future prioritization.

**Specific responsibilities include, but are not limited to**:

- Partner closely with the Manager, Production Technology Solutions & Manager, Production Operations Strategy to stay current on product developments. This includes tracking key milestones and timelines to ensure awareness of product version management.
- Act as the primary point-of-contact for production and vendors in resolving escalated MPS related issues, or to answer MPS related questions.
- Serve as the escalation point for MPS challenges encountered by Netflix colleagues in their region.
- Identify and correct complex workflow issues with users.
- Diagnose and rapidly escalate tooling issues to support and engineering teams, partnering with them until the issue is resolved.
- Escalate notable tooling issues to the Manager of Production Operations Strategy and Manager of Production Technology Solutions and aid in prioritization in continued development.
- Monitor and analyze MPS utilization to proactively identify potential issues, and inform forecasting and future resource management.
- Partner with other MPS Solution Specialists around the world to provide off-hours coverage for other regions.
- Partner with the Manager of Production Operations Strategy on advancing and evolving MPS operational strategy.
- Liaise with the Post Services team, supporting MPS tools/pipelines for Netflix titles that utilize Netflix facilities.
- Own the feedback loop for MPS from their region to PS&O and Product.

**Additional criteria to be considered**:

- A post-production professional with a multi-faceted background in technology and support is ideal
- Adaptability and willingness to change
- Ability to understand changing global production landscape, and competitive markets

**Qualifications**:

- 3+ years of experience in Post production, with roles in facility, as well as process management, at a post production vendor, studio or network.
- Deep knowledge and experience with content creation processes, on set production and post production services.
- 2+ years experience in a support role for a product offered to post production or production users
- Understanding of JSON, XML, CSV, and other commonly used data formats
- Familiarity working across Windows, Mac, and Linux operating systems
- Previous experience working with media asset management and workflow automation systems
- Understanding of different types of storage infrastructure leveraged throughout production and post, including local drives, facility storage array networks, and cloud storage
- Familiarity with production and post production software (e.g. Avid Media Composer, Adobe Premiere, Colorfront OSD & Transkoder, and Aspera).
- Strong communication skills with proven ability to articulate to both stakeholders and