IT Support Analyst

3 semanas atrás

Rio de Janeiro, Brasil DNV Tempo inteiro

Local Unit & Position Description:
Objectives:

- Provide exceptional customer service;
- Fix 60% of incidents at first contact (where possible);
- Ensure adherence to SLAs;
- Ensure that incidents are dealt with according to customer and priority needs;
- Ensure all events are accurately logged;
- Take ownership of registered cases, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution;
- Follow processes to ensure that a high quality of service is provided to internal and external customers;
- Desire to build relationships within the service desk team, the IT group and the wider organisation;
- To understand the business and its objectives;
- Give valuable information for other support lines.

**Responsibilities**:

- Log all incoming calls to the service desk;
- Ensure that information is accurately recorded in the service management tool;
- Ensure that incidents are assigned to the correct resolver team;
- Coordinate with teams within IT to ensure that service outages are correctly communicated to the business or affected users;
- Work with virtual teams as required;
- Undertake deskside support in your office and station visits as and when required;
- Provide basic in-house training to end-users;
- Utilise knowledge base system and contribute to the knowledge base;
- Act as a single point of contact;
- Take part in testing of new releases or contribute to virtual teams in project work;
- Represent the service desk at team and department meetings when required;
- Plan and prioritise work to ensure that deadlines and targets are met;
- Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures and developments.

Position Qualifications:
Job Requirements:

- Excellent customer service skills, including the ability to work with users of all skill levels;
- Excellent telephone, oral and written communication skills;
- Extremely detail oriented and ability to consistently follow team procedures and documentation;
- Recent support center/technical support experience (at least two years full time) preferred;
- Working knowledge of Windows 10 desktop;
- Working knowledge of Microsoft Office 365 (Outlook, OneDrive, Teams, Word, Excel, PowerPoint);
- Working knowledge of Microsoft Windows & Network connectivity troubleshoot;
- Working knowledge of Windows Server basics (Active Directory, Network Sharing, Permissions);
- Service minded attitude that will create positive impact on end users;
- Have proficiency in English and in Portuguese - spoken and written to communicate with international customers and other IT colleagues.

Company & Business Area Description:
DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

The Global Shared Services (GSS) organization within DNV provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group. GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.

GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence based advisory. We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.

Equal Opportunity Statement:
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity

  • IT Support Manager

    Há 4 dias

    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    **Req Id**:11943**Job Family**:IT**Location**:Rio de Janeiro, BR, 20021-290**ROLE PROFILE** The IT Support Manager is responsible for leading, utilizing, building, and maintaining the team to correctly support and deliver the set objectives that will increase the overall quality and efficiency of the support team.**ROLE CONTRIBUTION** To ensure that the...

  • Desktop Support Engineer

    4 semanas atrás

    Rio de Janeiro, Brasil LAN IT 24 Tempo inteiro

    We at LAN-IT 24 (Germany) are currently looking for First Level Supporter wanted Following Locations. (1) China (Changzhou) (2) China (Shanghai)Start: ASAP Duration: 1 year (with option) Full time (Mon-Fri/40h) 100% Onsite   Tasks:-   Provide first/second level contact and problem resolution for customer issuesProvide timely communication on issue status...

  • Operations Support Analyst

    Há 4 dias

    Rio de Janeiro, Brasil RINA Tempo inteiro

    Posting Date: 22 Jan 2024- City: Rio de Janeiro- Location: Rio de Janeiro, BR- Contract Type: Fixed-Term- Division: Energy Procurement Solutions- Level of experience: IntermediateRINA is currently recruiting for a **Operations Support Analyst** to join its office in **Rio de Janeiro, Brazil** **within the Energy Procurement Solutions...

  • Junior Regulatory Analyst

    4 semanas atrás

    Rio de Janeiro, Brasil TotalEnergies Tempo inteiro

    **Pays** Brésil **Lieu** Brazil **Lieu de travail** RIO DE JANEIRO-RIO METROPOLITAN CTR(BRA) **Domaine** Projets Industriels **Type de contrat** CDI **Expérience** Moins de 3 ans - Bachelor’s degree in Administration, Engineering or related field; 1-2 years of experience working within a regulated industry (O&G industry...

  • Customer Support Analyst, Corporations

    3 semanas atrás

    Rio de Janeiro, Brasil CARTA Tempo inteiro

    The Team You’ll Work With Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.  As a Support Analyst, you will have the opportunity to support one of product lines including: , , and . About You ...

  • Customer Support Analyst, Corporations

    4 semanas atrás

    Rio de Janeiro, Brasil CARTA Tempo inteiro

    The Team You’ll Work With Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.  As a Support Analyst, you will have the opportunity to support one of product lines including: , , and . About You ...

  • Sr Systems Analyst

    4 semanas atrás

    Rio de Janeiro, Brasil TechnipFMC Tempo inteiro

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...

  • IT Application Manager

    4 semanas atrás

    Rio de Janeiro, Brasil INTERNATIONAL HEALTH CARE OFFSHORE LTDA Tempo inteiro

    **Key Position** The IT Application Manager is responsible for the management of the EMRs used across all sites in Brazil. Main responsailities include managing the Applications requirements to ensure an excellent standard of support is delivered to staff, overseeing IT standards and procurement, managing, relationships with key internal stakeholders and...

  • Intern IT

    4 semanas atrás

    Rio de Janeiro, Brasil Quaker Houghton Tempo inteiro

    • Carry out, under supervision, activities committed to the IT sector, carrying out analyses, controls, conferences, support, etc., with the purpose of streamlining the processes in your area of activity; • Provide technical support to users, under supervision, providing guidance on the use of computer and communication systems and equipment, in...

  • Intern IT

    4 semanas atrás

    Rio de Janeiro, Brasil Quaker Houghton Tempo inteiro

    • Carry out, under supervision, activities committed to the IT sector, carrying out analyses, controls, conferences, support, etc., with the purpose of streamlining the processes in your area of activity; • Provide technical support to users, under supervision, providing guidance on the use of computer and communication systems and equipment, in...

  • Fleet Process

    Há 4 dias

    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    Our Vision. SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen. Our Profile. We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at...

  • It Software Specialist

    3 semanas atrás

    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    Our Vision. SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen. Our Profile. We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at...

  • Personnel Operations Analyst

    Há 4 dias

    Rio de Janeiro, Brasil Acteon Group Ltd. Tempo inteiro

    Benthic, part of Acteon Group, is a complete end-to-end provider of geotechnical consulting, engineering, design, and data acquisition services. We strive to deliver the highest standard of service safely, efficiently, and to our client's full satisfaction. Our vision is to be globally recognized as a provider of best-in-class geotechnical survey and...

  • Sr Contract Analyst

    4 semanas atrás

    Rio de Janeiro, Brasil TechnipFMC Tempo inteiro

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...

  • IT Business Partner

    4 semanas atrás

    Rio de Janeiro, Brasil TechnipFMC Tempo inteiro

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...

  • Value Chain and System Economics Analyst

    Há 4 dias

    Rio de Janeiro, Brasil Coca-Cola Tempo inteiro

    **Location**: flexible within LATAM Region **Organization**: PS-Commercial Finance The Value Chain and System Analyst role will report to the Value Chain COE, part of the Commercial Finance Tower in Platform Services. Responsible for APAC regional commercial finance support for the operating units in the areas of Value Chain and System Economics Analysis....

  • Value Chain and System Economics Analyst

    4 semanas atrás

    Rio de Janeiro, Brasil The Coca-Cola Company Tempo inteiro

    Location: flexible within LATAM Region Organization: PS-Commercial Finance The Value Chain and System Analyst role will report to the Value Chain COE, part of the Commercial Finance Tower in Platform Services. Responsible for APAC regional commercial finance support for the operating units in the areas of Value Chain and System Economics Analysis. This...

  • Architect - Senior Analyst

    4 semanas atrás

    Rio de Janeiro, Brasil United Nations Tempo inteiro

    **Job Opening** **Job Opening ID**: 232825 **Job Network**: - **Job Family** : HST **Category and Level** : Consultants, CON **Duty Station** : RIO DE JANEIRO **Department/Office** : United Nations Human Settlements Programme **Date Posted** : Apr 14, 2024 **Deadline** : Apr 22, 2024 **Result of Service** - The Architect - Senior Analyst will provide...

  • Project Analyst

    Há 4 dias

    Rio De Janeiro, Brasil HMH Tempo inteiro

    About us HMH is a leading provider of drilling solutions, offering a wide range of products and services that are designed to be the safest and most efficient in the industry. Apart from our expertise in land and offshore operations, we are continuously expanding our knowledge within subsea mining, geothermal, onshore and offshore construction, as well as...

  • Business analyst intern

    3 semanas atrás

    Rio de Janeiro, Brasil Netvagas Tempo inteiro

    Principle AccountabilitiesOversee, manage, and report data on key performance indicators focused on the Direct Hire team.Develop spreadsheet for data visualization while aiming for productivity improvement.Administrate Bulhorn system requirements inconsistences while following up with Houston and Delivery Centre if necessary.Support and facilitate onboarding...