Recepcionista - Soho House São Paulo

Há 5 dias

Sao Paulo, Brasil Soho House & Co. Tempo inteiro

**Who We Are**

We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

**Escopo do trabalho**

Um **Recepcionista** bem-sucedido é hospitaleiro por natureza, proativo, capaz de realizar várias tarefas, além de ser equilibrado e profissional em ambientes exigentes e de ritmo acelerado.

**Principais responsabilidades**
- Ponto principal de contato inicial para membros, convidados e funcionários e deve garantir que todos os visitantes sejam recebidos de braços abertos e recebam um serviço de primeira linha desde o momento em que entram em uma propriedade da Soho House & Co.
- Especialista em realizar todas as tarefas de concierge conforme necessário, incluindo, entre outras, reserva de carros, ingressos para shows, reservas em restaurantes, reservas em spa etc.
- Lidar com todas as consultas relacionadas à contabilidade (ou seja, envio de fólios, disputas de campo, faturamento, recibos, solicitações de reembolso), bem como recuperações de saídas e manter todos os cartões de crédito perdidos em um cofre
- Delegar ao bell attendant e/ou ao mordomo o apoio aos membros e convidados no que se refere ao manobrista e ao depósito de bagagens
- Trabalhar em equipe com etiqueta telefônica geral e participar de reuniões diárias de turno.
- Executa outras tarefas conforme atribuídas pelo supervisor/gerente.

**Experiência necessária**
- Pelo menos 1 ano em função semelhante ou em atendimento ao cliente/função de atendimento
- Aprender rapidamente ou ter OpenTable, Salesforce, Google Sheets e/ou Opera
- Habilidades de resolução de problemas e resolução de conflitos em qualquer questão prevista ou atual
- Orientado a detalhes, articulado e com capacidade de realizar várias tarefas em um ambiente de trabalho exigente e de alto volume
- Sólidas habilidades de comunicação e capacidade de entender e seguir instruções escritas e verbais
- Horário flexível e capacidade de trabalhar à noite, finais de semana e feriados (conforme necessário)

**Requisitos físicos**
- Deve ser capaz de pegar, agarrar, girar e segurar objetos com as mãos.
- Deve ser capaz de trabalhar em pé por pelo menos 8 horas.
- São necessários movimentos rápidos para ir de uma parte do clube para outra.
- Deve ser capaz de mover, puxar, carregar ou levantar pelo menos 20 kg.
- Ocasionalmente, ajoelhe-se, curve-se, agache-se e escale conforme necessário.

**Opportunities for all

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