Empregos atuais relacionados a Lead Customer Service - Sao Paulo - Pay Retailers
-
Customer Support Lead
3 semanas atrás
Sao Paulo, Brasil Third-Party Job Posts Tempo inteiroCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
-
Customer Service Analyst 1
4 semanas atrás
Sao Paulo, Brasil Citi Tempo inteiroThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Analyst 1
3 semanas atrás
Sao Paulo, Brasil Citi Tempo inteiroThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Practice Manager
2 semanas atrás
Sao Paulo, Brasil Amazon AWS Services Brazil Ltd Tempo inteiro7+ years of technical specialist, design and architecture experience - 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience - 7+ years of consulting, design and implementation of serverless distributed solutions experience - 5+ years of software development with object oriented language experience - 3+ years of cloud based solution...
-
Customer Service Specialist
4 semanas atrás
Sao Paulo, Brasil BT Tempo inteiro**Title: Customer Service Specialist** **Location: Sao Paulo, Brazil** **About BT** BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in...
-
Bioinformatician - Customer Services Specialist
4 semanas atrás
São Paulo, Brasil SOPHiA GENETICS Tempo inteiroPay CompetitiveEmployment type OtherJob DescriptionReq#: 871DA396E4SOPHiA GENETICS combines deep expertise in life sciences with mathematical capabilities in data computing to create the future of AI-assisted Medicine.We are hiring for the Bioinformatician Customer Services Specialist (LEAD). The Bioinformatics Customer Services Specialist Lead reports to...
-
Customer Onboarding Lead
3 semanas atrás
Sao Paulo, Brasil Ascential Tempo inteiro**Role overview**:**Responsible for leading the customer **journey with Intellibrand services (from onboarding, through pilot, go live, and training/education).**:**Key accountabilities**: - Onboarding new clients and helping them use our platform/solutions. - Support the client in carrying out the technical configurations of the platform. - Ensure the...
-
Customer Support Team Lead
4 semanas atrás
Sao Paulo, Brasil Wise Tempo inteiro**Customer Support Team Lead**: We are looking for pioneer **Team Leads** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by building and leading our first Customer Support teams there. Are you passionate about providing an exceptional customer...
-
Specialist, Customer Service
4 semanas atrás
Sao Paulo, Brasil Collins Aerospace Tempo inteiro**Function Description** Performs duties related to overall customer service including post-sales support. May support sales team by notifying other divisions of customer concerns and trends. Responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs. Performs on-site services for...
-
Customer Service Analyst
4 semanas atrás
Sao Paulo, Brasil JEM Security Tempo inteiro**JEM Security is an american Fire Alarm & Safety company based in Phoenix, Arizona. Founded in 2019, we have grown exponentially over the last 3 years, opening up a branch in São Paulo, Brazil. Now, we are expanding to Portugal. Like any growing company, JEM is full of opportunities for highly motivated people with the right attitude and a make-it-happen...
-
Estágio em customer service
Há 4 dias
SAO PAULO, Brasil Amorim Tempo inteiroAMORIM Global is a consultancy specialized in International Solutions, providing for individuals and businesses who believe in a world without borders. We offer services related to international law, immigration, international tax, investor advisory and international business . ABOUT THE POSITION As a Customer Success Intern, you will have the...
-
Customer Service Design Lead
4 semanas atrás
São Paulo, Brasil PepsiCo Deutschland GmbH Tempo inteiroOverviewWe Are PepsiCoJoin PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our...
-
Customer Service Design Lead
4 semanas atrás
são paulo, Brasil PepsiCo Deutschland GmbH Tempo inteiroOverviewWe Are PepsiCoJoin PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our...
-
Customer Support Team Lead
4 semanas atrás
São Paulo, Brasil Wise Tempo inteiroCompany Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.As part...
-
Customer Service Analyst
3 semanas atrás
Sao Paulo, Brasil Bacardi Tempo inteiroYOUR OPPORTUNITYThis is your opportunity to make a difference in our internal and external customer experiences.You will own the Customer Experience from order entry to invoice and final delivery, you will be responsible to develop the customer service and logistics team. You will operate as a key business & strategic Supply Chain partner to the Brazil...
-
Customer Service Specialist
3 semanas atrás
Sao Paulo, Brasil TikTok Tempo inteiroResponsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...
-
Customer Service Design Lead
4 semanas atrás
São Paulo, Brasil PepsiCo Deutschland GmbH Tempo inteiroOverviewWe Are PepsiCoJoin PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our...
-
Customer Service Design Lead
4 semanas atrás
São Paulo, Brasil PepsiCo Tempo inteiroOverview We Are PepsiCoJoin PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our...
-
Customer Service Design Lead
1 semana atrás
são paulo, Brasil PepsiCo Deutschland GmbH Tempo inteiroOverviewWe Are PepsiCoJoin PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our...
-
Customer Service Design Lead
3 semanas atrás
são paulo, Brasil PepsiCo Tempo inteiroOverviewWe Are PepsiCoJoin PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our...
Lead Customer Service
4 semanas atrás
At PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of payments.
Our team is looking for a** Lead Customer Service** that will be responsible in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media. The scope includes the creation of processes and the activities of our operational team.
**This roles is Hybrid, requiring presenciality to our offices in Sao Paulo.**
**Job duties and Responsibilities**:
- Supervision of a team of Customer Service Representatives, providing necessary assistance and instructions.
- Review and creation of all tickets and call reports.
- Management of agent attendance records and ensuring agents receive necessary training.
- Leadership of a motivated team focused on customer service to achieve operational KPIs.
- Establishment and management of team goals and objectives, communicating performance to management and stakeholders.
- Coordination of daily workflow within the team and adjustment of resources to meet service level agreements.
- Operation as a Subject Matter Expert, creating, distributing, and presenting performance reports to identify trends and highlight improvement opportunities.
- Creation of reports documenting errors and problems for resolution.
- Monitoring and evaluation of KPI performance.
**Experience and Qualifications**:
- Demonstration of excellent leadership skills.
- Possession of superior written and verbal communication skills.
- Display of excellent problem-solving and negotiation skills.
- Exhibit good organizational and analytical skills.
- Proven ability as a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance.
- Consistent track record of increasing results and constant evaluation of the effectiveness of the team's activities to achieve the desired, measurable impact.
- Experience in extracting and utilizing data to inform decision-making.
- Flexibility to occasionally work shifts, holidays, and outside of the standard schedule.
- Use in Freshdesk, Zendesk, JIRA, Microsoft.
**Important**:
- Fluency in English, Spanish and Portuguese.
- Availability to travel eventually
- Work time:
- 12h - 20:30
- 20h - 5h30
**Benefits**:
- Competitive salary
- Growth opportunities within a company in a hyper-growth phase
- Individual development plans
- Excellent working environment and collaboration ✌️
- Private medical insurance covered by the company
- Flexible retribution partner Flexible model of work
LI-Hybrid
