IT Production Operations Manager
3 semanas atrás
IT PRODUCTION OPERATIONS MANAGER - AMER
The position can be located in Brazil (Belo Horizonte), Peru (Lima) or Mexico (Guadalajara) and the purpose of the job is to manage the production to meet the targets set by new and existing services.
Main responsibilities/accountabilities:
Ensure that assigned services are produced in accordance with policies and directives in the most efficient way
Ensure stability in operations
Ensure planning, prioritization and allocation of production capacity to meet targets and agreements
Ensure that all actions required are performed, to introduce, operate, change or retire components in operations whether people, services, hardware or software.
Ensure balance between level of quality, and cost for production
Escalate current and foreseen future issues affecting production according to policies, instructions and hierarchy
Ensure follow up and reporting is being performed for production metrics, e.g. cost, budget, incidents, capacity, according to agreements and produced services
Ensure Continual improvement of efficiency
If applicable - contribute in management teams and take accountability that the function is represented in other valid forums
Take Personnel responsibility for employees
Act as a representative for the employer
Manage Performance Management (Establish, communicate and follow up team targets and individual targets, perform and take accountability for documentation of individual performance dialogues, gather and share feedback, support individuals in creating and performing a development plan)
Take accountability for work related environment according to applicable legislation and policies
Decide on vacation, time off and over time, approve Time & Attendance reports
Accountable for adherence to applicable legislation, Sandvik Core Values, Sandvik Leadership Model, as well as established policies and guidelines
Manage recruitments
Manage Talent Management (Nominate High potentials, support them in their development)
Budget responsibility
Actively involved in following areas, including but not limited to:
Design coordination
Solution design
Continual Service Improvements
Service Operation
Incident management
Problem management
Change management
Knowledge management
Capacity management
Configuration management
Experience/Knowledge
Bachelor degree related field or equal experience
Minimum of 2 years experience in a leading position of a global team with practical responsibility for people and performance management
Strong leadership, influence and communication across different culture/teams
Excellent English skills, both verbal and written
IT Environment
This position involves travel in the country and international travel
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first, and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect, and trust.
- Applications close:_
- _
- 17/12/2023_
- Linkedin_
- , Job ID: _
- R0060974_
- Responsible_
- manager:_
- _
- Danny_
- _
- Baumman_
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