IT Support Technician

2 semanas atrás


Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

**Req Id**:11007**Job Family**:IT**Location**:Rio de Janeiro, BR, 20021-290**Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy.**

**Nearly 5,000 SBMers globally are proud to design, build and operate floating facilities that produce more than 1% of the world’s oil. We do it in the safest, most affordable, and most sustainable way. And we continuously strive to reduce emissions, in line with our emissionZEROTM program.**

**As a leader in floating technologies for the oil and gas industry, we recognize the significant importance of climate change and the growing need for renewable energy. We invest in products and services that enable the transition towards renewable energy, with a focus on Floating Offshore Wind, Wave Energy, and Carbon Capture and Storage. In addition, we also develop Smart Digital Services to improve and support everything we do.**

**Oceans play a central role in producing the energy of today and of tomorrow. We work together with the world’s leading energy companies to make that happen. We act responsibly and ethically so that communities where we operate benefit from our presence and activities.**

**We are committed to sharing our experience to deliver safe, sustainable, and affordable energy from the oceans for generations to come.**

**We are Energy. Committed.**

**#OGJS**

**ROLE PURPOSE**

The IT Support technician is responsible for the first operational and functional support on IT services to the end-users to ensure that the agreed service agreements are met and to prevent interferences in the day-to-day activities of the end-users.**ROLE CONTRIBUTION**
- 1. In order to ensure a high level of Customer Care (resulting in Customer Satisfaction) to the end-users, you are to:

- 1.1. Provide quality support to the day-to-day activities of the end-users;
- 1.2. Execute incident management according to the set mandate;
- 1.3. Provide training and education on impactful changes and new IT solutions entering the IT\ end-user hardware
- and generic software portfolio;
- 1.4. Act as the Single Point of Contact (SPOC) towards the end-users ;
- 1.5. Make yourself visible towards the end-user in order to promote the communication between the end-users and IT.- 2. In order to ensure knowledge sharing & gaining successful cross-functional collaborations within the IT community, you are to:

- 2.1. provide accurate and detailed information when escalating to the next support level;
- 2.2. pro-actively approach involved colleagues to get feedback and updates in order to accurately inform the end-user of the progress made and status;
- 2.3. inform and educate your IT colleagues on IT cross
- functional topics encountered
- 2.4. within the role applicable environment;
- 2.5. Communicate/ escalate recurring issues and problems.**REQUIREMENTS**
- Completed education in IT courses;
- Solid experience in IT Service Desk role, providing onsite technical support, remote support using remote desktop;
- Mandatory experience in Windows environment, Cisco end-user devices, Jabber, O365 and MSTeams, SCCM;
- Experience with Level 1 network troubleshooting in an end-user environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting.

**GENERAL INFORMATION**- SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


  • IT Support Technician

    3 semanas atrás


    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    **Req Id**:10934**Job Family**:Reporting & Support**Location**:Rio de Janeiro, BR, 20021-290**Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy.** **Nearly 5,000 SBMers globally are proud to...

  • IT Onsite Technician

    1 semana atrás


    Rio de Janeiro, Brasil Hemmersbach GmbH & Co. KG Tempo inteiro

    Deliver exceptional customer service to our clients, repairing (laptops, RPOS systems, server, blades etc..) - Brazil - Rio de Janeiro, Brazil - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extensive paid training- Extra hours compensation- Flat hierarchies- International environment- Job with purpose- Onboarding...


  • Rio De Janeiro, Brasil TechnipFMC Tempo inteiro

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...


  • Lauro de Freitas, Brasil Smiths Group Tempo inteiro

    Location: Latin America, Brazil, Lauro de Freitas- Ref: JOHNCRANELATAM00816- Division: John Crane- Job Function: After Sales Service RepairFIELD SERVICE/SUPPORT TECHNICIAN (VIBRATION & THERMOGRAPHY) FIELD SERVICE/SUPPORT TECHNICIAN (VIBRATION & THERMOGRAPHY)

  • IT Support Analyst

    2 semanas atrás


    Rio de Janeiro, Brasil Yinson Tempo inteiro

    **Date Posted**:15-Feb-2023**Legal Entity**:Yinson Boronia Serviços de Operação Ltda**Job Function**:IT**Location**:Rio De Janerio**Employment Type**:Permanent- Yinson is a dynamic, equal opportunity employer with great organisational culture where people are valued and empowered to deliver - **powerful** solutions.- Job Title: IT Support Analyst |...

  • IT Onsite Technician

    1 semana atrás


    Rio de Janeiro, Brasil Hemmersbach GmbH & Co. KG Tempo inteiro

    Provide IT support, Handle daily technical support activities on desktop/laptop support, data network and server management, Telephone services, printer/Scanner/FAX support experience. - Brazil - Rio de Janeiro, RJ - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Health insurance- Internal career development-...

  • IT Support Analyst

    Há 7 dias


    Rio de Janeiro, Brasil Yinson Tempo inteiro

    **Date Posted**:17 Apr 2024**Legal Entity**:Yinson Brasil Serviços Ltda.**Job Function**: **Location**:Rio De Janerio**Employment Type**:Permanent**Location**: Rio De Janerio- Yinson is a dynamic, equal opportunity employer with great organisational culture where people are valued and empowered to deliver **powerful** solutions.**Key Responsibilities**: -...

  • Laboratory Technician

    1 semana atrás


    Rio De Janeiro, Brasil Schlumberger Tempo inteiro

    **JobName**:Laboratory Technician **JobSummary **:The Laboratory Technician is responsible for delivering safe, efficient, and reliable PSD to customers. The Laboratory Technician identifies opportunities to improve service delivery. This person performs quality assurance tests on company products, prepares laboratory reports prior to service delivery at...

  • IT Support Manager

    1 semana atrás


    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    **Req Id**:11943**Job Family**:IT**Location**:Rio de Janeiro, BR, 20021-290**ROLE PROFILE** The IT Support Manager is responsible for leading, utilizing, building, and maintaining the team to correctly support and deliver the set objectives that will increase the overall quality and efficiency of the support team.**ROLE CONTRIBUTION** To ensure that the...


  • Rio De Janeiro, Brasil TechnipFMC Tempo inteiro

    **Location**:Macae, BR **Employment type**:Employee **Place of work**:Office **Offshore/Onshore**:Offshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration - and we want you to be part of it. You’ll be joining a culture that values...


  • Rio de Janeiro, Brasil Foxys Computing Services Tempo inteiro

    The position of **Deskside Technician On-demand (dispatch)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. **Essential duties for the position include, but are not limited to the following**: - Provide onsite support to Authorized Users...


  • Rio de Janeiro, Brasil Foxys Computing Services Tempo inteiro

    The position of **Deskside Technician On-demand (dispatch)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. **Essential duties for the position include, but are not limited to the following**: - Provide onsite support to Authorized Users...

  • Laboratory Technician

    3 semanas atrás


    Rio De Janeiro, Brasil Schlumberger Tempo inteiro

    The Laboratory Technician is responsible for delivering safe, efficient, and reliable service delivery to customers. The Laboratory Technician identifies opportunities to improve service delivery. This person performs quality assurance tests on company products, prepares laboratory reports prior to service delivery at the wellsite, and provides advanced...

  • Safety Technician

    Há 1 mês


    Rio De Janeiro, Brasil Wärtsilä Tempo inteiro

    **Safety Technician**: Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. We want to transition the world towards a...

  • IT Support Analyst

    2 meses atrás


    Rio de Janeiro, Brasil DNV Tempo inteiro

    Local Unit & Position Description: Objectives: - Provide exceptional customer service; - Fix 60% of incidents at first contact (where possible); - Ensure adherence to SLAs; - Ensure that incidents are dealt with according to customer and priority needs; - Ensure all events are accurately logged; - Take ownership of registered cases, tracking the progress of...

  • IT Support Analyst

    2 semanas atrás


    Rio de Janeiro, Brasil Pogust Goodhead Tempo inteiro

    **Pogust Goodhead** is a ground-breaking law firm that pursues class actions against the largest companies in the world on behalf of millions of individuals. Founded by Harris Pogust and Tom Goodhead in 2018, Pogust Goodhead is now the leading law firm in the world in its main practice areas and has been described as “the first legal unicorn,” it has...

  • Laboratory Technician

    1 dia atrás


    Rio De Janeiro, Brasil Schlumberger Tempo inteiro

    The Laboratory Technician is responsible for delivering safe, efficient, and reliable PSD to customers. The Laboratory Technician identifies opportunities to improve service delivery. This person performs quality assurance tests on company products, prepares laboratory reports prior to service delivery at the wellsite, and provides advanced technical support...

  • Safety Technician

    Há 4 dias


    Rio De Janeiro, Brasil Diamond Offshore Tempo inteiro

    Overview: Diamond Offshore owns and operates one of the largest fleets of offshore drilling units in the world. As a leader in deepwater drilling, Diamond Offshore provides contract drilling services to the energy industry around the globe. Headquartered in Houston, Texas, the Company also maintains primary regional offices in Australia, Brazil, and...

  • IT Intern

    2 meses atrás


    Rio de Janeiro, Brasil BW Energy Tempo inteiro

    BW Energy is hiring an IT intern in Brazil to support our operations. As an IT Intern, you will have the opportunity to gain hands-on experience in a dynamic and technology-driven environment within the oil and gas industry. This internship provides you with an invaluable opportunity to work alongside IT professionals, develop your skills, and contribute to...

  • IT Support Technician

    1 semana atrás


    Rio de Janeiro, Brasil Orchal Ltd Tempo inteiro

    EUC L2 and EUC L3 level are required. Pay: R$220,000.00 per year