Service Delivery Support

3 semanas atrás

Rio de Janeiro, Brasil Acoura Tempo inteiro

**Role Purpose**

The Service Delivery Support Team is the interface between surveyors/Inspectors, sales and external clients. Ensuring we deliver a high-quality service to the needs of our assigned internal and external clients is at the core of all we do. This is achieved by working closely in a (virtual) team with Surveyors and Team Leaders from the operational side as well as Sales team members and Central Support Services

You will undertake all the required activities to ensure a smooth end to end service, providing a high-quality service to our clients safely, professionally and within agreed or reasonable timescales with a particular focus on;
- **External** **Focus**: Contributes to sustaining our existing business by meeting transactional sales and customer experience targets
- **Cost control**: Responsible to collect different sources of project and administrative costs and input in the company ERP tool, ensuring correct account of project and business streams costs and revenues
- **Planning**: Scheduling appointments for clients/ ensuring superior levels of utilization and logistics are optimized
- **Process**: Ensure document control procedures are followed and processes are met; Support team leaders and project managers/coordinators process invoices according to agreed terms and conditions and give input to the financial department to issue invoices and allocate costs;
**_Note_**_:_ _This_ _role profile outlines _the_ vision _of_ how the Service _Delivery_ _Team_ will likely _operate_s _but _acknowledges_ that _each_ _area_ _and_ team will _have_ _different_ levels _of_ maturity, _capability’s_ and _indeed_ critical mass depending _on_ _the_ _volume_ _of_ work _they_ will _be_ processing. To this end, the role profile _is_ _intended_ _as_ a guide with _the_ assumption that the _composite_ team will deliver _the_ _results_ and _capabilities_ required _to_ _ensure_ the end _to_ end service _and_ _KPI’s_ required _by_ _the_ _Service_ Delivery _team._

Key Responsibilities:
**External** **Focus**:
Contribute to sustaining our existing business.

Be the first point of contact for client’s request for services and process these requests (from price request till after sales). Ask questions to understand the client needs, issues and expectations, explain the service offering ensuring that any leads that require account management team involvement are forwarded to the relevant team members.

Generate and follow-up on standard client quotes, purchase orders and contracts, liaising where necessary with operations, sales and marketing and group services to clarify information and resolve any potential issues

Pursue quotations issued to client to complete the sale thus increasing the overall sales success rate

Increase transactional sales and meet team sales targets by identifying and successfully pursuing potential repeat purchases, contract renewals etc.

Deal with queries and build relationships with internal/external clients taking personal responsibility for ensuring

that the client needs are met.

Identify opportunities for LR to add value and provide additional services to clients and relay this information to the Team Leader

Support the team operations and sales and marketing teams in processing the required back office elements for non-standard products

Support the sales and marketing team with the preparation of bids and tenders.

Support the sales and marketing team with CRM activity in terms of analyzing data from customer experience surveys, organizing marketing events, client gatherings, seminars, training etc.

**Planning**:
Review work scope, process orders and upload into the appropriate system to create work instructions with assigned work order project numbers.

Drive superior utilization levels by ensuring resources are correctly and effectively assigned in line with project

/ client requirements.

Manage and update surveyor’s appointment diary; ensuring that appointments are both time efficient as well as geographically practical

Liaise with client and operations to schedule work and communicate date, scope of work and or any changes/amendments to relevant parties

Receive and review documents relating to work carried out and issue pro-forma invoices to the SSC

**Process**
- Achieve high level of Customer Experience / Service Excellence
- Smooth processes / short throughput times (related to the Customer Effort Score)
- Delight and surprise clients (related to the Net Promotor Score)

Prioritize and process all activities in accordance with documented processes and agreed deadlines in line with contractual requirements, cost structures and budget constraints.

Support the resolution of any client queries and disputes to aid the payment collection process and to maintain financial KPI’s within the targeted level for the team.

Handle telephone queries efficiently to give clients confidence that they are dealing with professional representatives of the company who are a

  • Senior Service Delivery Manager

    4 meses atrás

    Rio de Janeiro, Brasil Infopulse Tempo inteiro

    Infopulse, Part of Tietoevry Create is inviting a talented professional to join our growing team as a Senior Service Delivery Manager. Join the team of our customer BICS - a global telecommunication enabler with a physical network stretching through the globe! With expertise in the Telco or Enterprise business, you will drive and stimulate the success of...

  • Senior Service Delivery Manager

    4 meses atrás

    Rio de Janeiro, Brasil Infopulse Tempo inteiro

    Infopulse, Part of Tietoevry Create is inviting a talented professional to join our growing team as a Senior Service Delivery Manager. Join the team of our customer BICS - a global telecommunication enabler with a physical network stretching through the globe! With expertise in the Telco or Enterprise business, you will drive and stimulate the success of...

  • Service Delivery Specialist

    Há 1 mês

    Rio de Janeiro, Brasil Airswift Tempo inteiro

    Airswift is seeking a Service Delivery Specialist to work on a permanent contract in Rio de Janeiro with a major Oil & Gas Company.The Service Delivery Specialist has responsibility over the service delivery performance of an assigned portfolio of products. The objective is to ensure a high level of service quality throughout the job cycle of the assigned...

  • Support Analyst Junior

    2 semanas atrás

    Rio de Janeiro, Brasil Viasat Tempo inteiro

    **Job Description**: - One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly,...

  • Service Support Analyst

    Há 5 dias

    Rio de Janeiro, Brasil Airswift Tempo inteiro

    About Us Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.We are a people...

  • Service Support Analyst

    1 semana atrás

    Rio de Janeiro, Brasil Airswift Tempo inteiro

    About UsAirswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.We are a people...

  • Analista de Customer Service

    3 meses atrás

    Rio de Janeiro, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    High School or equivalent diploma. - Intermediate / Advanced English Level (You´ll be in contact with leaders from the other countries). - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency. - Experience with Windows Operating Systems and Microsoft Outlook. - Familiarity with multiple web browsers,...

  • Senior Support Account Manager

    7 meses atrás

    Rio de Janeiro, Brasil Palo Alto Networks Tempo inteiro

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Service Delivery Management

    3 semanas atrás

    Rio de Janeiro, Brasil Asper Tempo inteiro

    Estamos contratando Service Delivery Management. com experiência em SOC/NOC! Principais Atribuições: Gerenciar projetos garantindo prazos e custos. Implementar e analisar ações estratégicas. Distribuir tarefas e ajustar conforme necessário. Levantar métricas e criar relatórios para stakeholders. Resolver problemas e otimizar...

  • Client Delivery Manager

    Há 1 mês

    Rio de Janeiro, Brasil SAP Tempo inteiro

    Requisition ID: 411670 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T3 Hiring Manager: Michael Zaeuner Recruiter Name: Thais Nadim Additional Locations: **Please submit your CV in English in order to proceed in the process.** *** This opportunity requires you to work...

  • Technical Delivery Manager

    2 semanas atrás

    Rio de Janeiro, Brasil Andela Tempo inteiro

    **About Andela** Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long term career opportunities with leading organizations, access to a global...

  • Relocate To Malta Service Delivery Manager

    3 semanas atrás

    Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...

  • Investment Services Support Specialist

    Há 5 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Carta Tempo inteiro

    About the RoleWe are seeking a highly skilled and customer-focused Investment Services Support Specialist to join our Investor Services team at Carta. As a key member of our support department, you will be responsible for providing exceptional support to internal and external customers, including limited partners, high-profile investors, and VC firms.Key...

  • Atendente de Delivery

    3 semanas atrás

    Rio De Janeiro, Brasil Akiro Sushi Piratininga Tempo inteiro

    **Local**: Piratininga - Niterói **Salário**: À combinar. Atividades - Receber, embalar e despachar pedidos; - Atender aos clientes através das plataformas; - Descrever produtos oferecidos; - Checar ordem de serviço; - Verificar quantidade e disponibilidade de produtos; - Controlar fluxo de pedidos. Pré-requisitos - Experiência com delivery de...

  • Professional Services Consultant

    4 meses atrás

    Rio de Janeiro, Brasil Fortinet Tempo inteiro

    Professional Services Architect Skills & Qualifications - Solid technical expertise in system architecture and design. - Ability to study and solve complex technical challenges. - Familiarity with cybersecurity hardware, systems and infrastructure. - Detail-oriented with a structured approach to problem solving. - Experience in developing SOWs, LLD HLDs. -...

  • Fotógrafo para delivery

    7 meses atrás

    Petrópolis (Rio de Janeiro), Brasil Cronoshare.com.br Trabalho remoto Freelance Tempo inteiro

    Trabalho com cookies e preciso de fotos para divulgação no meu delivery.Tipo de negócio que requer o fotógrafo   DeliveryTipo de alimentos a fotografar   CookiesNúmero de fotos aproximadas   16 - 20 fotosEm que formato você quer as imagens?   Digital ou em downloadData estimada para realizar o serviço   Dentro de 1 mês ou...

  • Well Intervention Technical Support

    Há 6 dias

    Rio De Janeiro, Brasil Expro Tempo inteiro

    **Who is Expro?** Working for our clients across the entire well life cycle, Expro is a visionary full-cycle energy services expert offering novel, insightful solutions, dependable competency and award-winning safety. Combining innovative, future-facing technology with high-quality data across well construction, well flow management and production, subsea...

  • Operations Delivery Manager

    Há 2 dias

    Rio De Janeiro, Brasil Baker Hughes Tempo inteiro

    **Can you manage a flawless delivery of products and services?** **Are you looking for a new opportunity in Oilfield Services Company?** **Join our Team!** At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For...

  • Technical Operations and Service Delivery Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Tempo inteiro

    Company OverviewWe are a leading provider of end-to-end IT and telecom services, committed to delivering innovative solutions that meet the evolving needs of our customers. Our team is passionate about creating value through technology and exceptional customer service.Job DescriptionWe are seeking an experienced Technical Operations and Service Delivery...

  • Business/operations Support Systems Manager

    Há 5 dias

    Rio de Janeiro, Brasil Viasat Tempo inteiro

    **Job Description**: - One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly,...