Senior Account Manager

3 semanas atrás

Rio de Janeiro, Brasil Wework Tempo inteiro

**About us**
Founded in 2010, WeWork is a global platform for work with a mission to create a world where people work to make a life, not just a living. Our pioneering model offers the benefits of a collaborative culture, the flexibility to scale workspace up and down as needed and the power of a worldwide community, all for a lower cost. With 500+ locations in over 111 cities and 29 countries, our 527,000 memberships represent global enterprises across multiple industries, including 38% of the Global Fortune 500.

**About the Role**

As a Sr. Account Manager, your primary responsibilities will include (but not be limited to):

- Manage a book for 5-10 named single tenants and Key accounts
- Work closely with the Community Team to optimize the member experience
- Run the entire sales process, from qualification to close
- Align product, operations, and real estate resources to support enterprise business
**Key Responsibilities**
- Exceed monthly, quarterly and annual quotas
- Develop sales and revenue strategies to form meaningful relationships with corporate heads of real estate, CFOs, Heads of HR and other business leaders to grow existing accounts.
- Work closely with the Business Development team to develop targeted account list
- Collaborate with WeWork internal teams to deliver results
- Utilize Salesforce to accurately track and report Sales progress
- Be a creative problem solver who looks outside of the box to find solutions to meet growing sales and revenue targets
- Communicate the WeWork brand and lifestyle to the enterprise community, to highlight our culture improving benefits to corporate organizations
- Owning the optimization of all BOB client outcomes across their WeWork portfolios.
- Understand portfolio-wide use cases, requirements, and success metrics, and how they map to the client’s key business objectives.
- Analyze various data sources (utilization, tickets, member experience surveys, etc) to concisely tell the story of how their current spaces are performing.
- Track space performance against the client’s success metrics and provide recommendations to optimize.
- Project manage these recommendations until complete and measure and report on successful outcomes..
- Supporting the account owner to serve as the global POC for all account-related stakeholders regarding any issues/questions/reporting related to their current portfolio.
- Establish and maintain a proactive communication cadence with key internal stakeholders for account check-ins, providing relevant updates/status reports when needed.
- Build trust, rapport, and credibility with all account stakeholders.
- Escalate account-level issues (billing, digital, etc) to the appropriate internal teams and ensure timely resolution.
- Escalate location-level issues (product, community, operations, etc) to the appropriate internal teams and partner with the Community team to ensure timely resolution.
- Manage a high volume of administrative tasks to ensure the client is set up for success with regards to Billing, Operations, Community, and other cross functional relationships.
- Owning the account-level satisfaction metric of all BOB accounts, and providing oversight and optimization for location-level satisfaction metrics.
- Assume “closing the loop” responsibility for all account stakeholder feedback.
- Provide oversight and diligence for any location-level member feedback (for which Community owns “closing the loop”), escalating when necessary.
- Create and project manage account remediation plans for any at-risk/low satisfaction accounts.
- Collaborating as a key member of the WeWork account team for all BOB accounts.
- Advocate for the client needs/issues when necessary, always representing the POVs of your clients internally and presenting a client-first mentality.
- Partner with the account team to maximize the account’s retention and growth at WeWork.

**About You**

We’d love to hear from you if you meet the qualifications below:

- 5+ years of client-facing experience in a B2B environment
- 5+ year of customer success/account management experience
- 3+ year working with medium/large companies
- Demonstrated ability to build strong client relationships across accounts and multiple stakeholders, including executive-level leaders
- Space as a Service and/or Real Estate knowledge/experience
- Excellent written/verbal communication and presentation skills
- Strong communication and sales skills
- Outstanding organization skills and multitasking skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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